Assistant Manager, Contract Administration

The Assistant Manager, Contract Administration is responsible for managing the Collections, Repossession and/or the Debt Enforcement teams in a high-volume environment.  Subject to multi deadlines, time pressures and constraints, they work with their teams to maximize recoveries while minimizing collection costs and losses.  The teams performance impacts the receivables (delinquencies) and write offs (losses) reported each month and publicly reported each quarter.  They ensure the teams attempt to enforce contract agreements while maintaining a valued customer centric approach.  

The Assistant Manager recruits and hires while is also responsible for the creation and development of a comprehensive training program, provide onboarding, orientation and training to team members.   They are responsible for coaching behaviours, setting and monitoring performance metrics, delegating tasks and reporting to the team and managers.  

Your role: 

• Manage and support Collections, Debt Enforcement and Repossession teams in achieving department goals and desired business results (which have a direct impact to receivables and write-offs/losses), while maintaining a customer centric approach
• Oversee, monitor and providing guidance on collections in all stages - from early (current) delinquencies through to 90+ delinquencies to ensure appropriate actions are taken
• Review recommendations to accelerate accounts including requests for warrants for seizure, accounts for write-offs and other courses of action including use of external legal teams
• Determine the ability of the debtor to meet financial obligations by analyzing their financial position through credit reports, bank statements, financial statements, cash flow statements, tax returns, corporate searches and PPSA searches
• Address and resolve client disputes or issues related to payments, dealing tactfully and diplomatically with difficult situations and aggressive and/or emotional clients
• Provide necessary training or assign training for individuals to perform their roles effectively
• Maintain current awareness of regulatory issues
• Exercise discretion and maintain confidentiality of all customer information in accordance with internal policies and procedures, and federal
• Ensure diligence in analyzing data and documentation to identify any potentially fraudulent activities 

Your Team:
Within the Equipment Finance sector, you are part of a team of 300+ colleagues across Canada, and you report to the Manager, Contract Administration. Our team stands out for its delivery of amazing client experience and commitment to providing unrivaled client experience. We ultimately aim to offer you maximum flexibility and quality of life. This notably means a hybrid work environment, as well as adaptable working hours.

We offer a wide range of ongoing learning opportunities for your development, including hands-on learning, training courses and collaborating with colleagues who have varied expertise and profiles. 

Prerequisites:

• Bachelor’s degree in accounting, business or related discipline
• Knowledge of acts/regulations impacting debt collection, both Federal and Provincial
• Knowledge of accounting methods to analyze financial statements and data
• Knowledge of collection techniques such as skip tracing, demands, liens and other recovery actions
• Proficient in working with Microsoft Office (Excel / Word)

Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.    * Health and wellness program, including many options * Flexible group insurance * Generous pension plan * Employee Share Ownership Plan * Employee and Family Assistance Program * Preferential banking services * Opportunities to get involved in community initiatives * Telemedicine service * Virtual sleep clinic    These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.   Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.   We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.     We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?    Come live your ambitions with us!