Evening and weekend shifts will be required when hired and for a variable period.
Advisor, Banking and Credit Services, Customer Relations Center
Eager to make a difference? Apply now to join a team that puts members and clients first in everything they do! You’ll provide personalized support by phone, answering questions and helping members find solutions that meet their financial needs. More specifically, you will be required to:
- Provide an exceptional customer experience while answering member and client questions about their credit card accounts, bank accounts, online services and other financial needs.
- Take a proactive advisory role and provide personalized support by identifying the needs of members and clients and suggesting tailored solutions.
- Establish an advisory relationship by identifying current and potential needs and supporting client retention.
- Effectively manage and solve member and client problems using a solution-oriented approach.
- Help members and clients become financially empowered by guiding them to use the digital tools available.
- Proactively update your knowledge by strategically monitoring your area of expertise.
What we offer*:
- A competitive wage starting at $26,41/hour, adjusted based on relevant experience.
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses
* Benefits apply based on eligibility criteria.