Senior Product Manager, Member Experience & Digital Health

The Senior Product Manager, Member Experience & Digital Health, will lead our Member Experience & Digital Health Strategy. You will evolve existing core Member Experience & Health Platform capabilities to scale.

Job Requirements:

Partnering internally with Manulife’s cross-functional teams and externally with healthcare partners, you will shape, deliver and scale Member Experience & Digital Health capabilities and partnerships:

1. Lead end-to-end opportunity development: Drive the identification, validation, and delivery of digital health platform and partnership opportunities, from initial concept and discovery through to launch, measurement, and scale across multiple lines of business.

2. Own platform integration pipelines: Identify, scope, and prioritize integration initiatives (APIs, shared services, data flows) based on business value, member outcomes, technical feasibility, and reusability.

3. Define cross-line of business platform strategies: Partner with Product, Technology, Architecture, Data, Operations, and Business leaders to define how health capabilities are built once as platform services and reused.

4. Translate strategy into actionable delivery plans: Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management, across enterprise teams and key third-party partners.

5. Shape the health ecosystem and partner landscape: Provide thought leadership on the broader capabilities ecosystem, specifically where we should build vs. buy vs. integrate, and how those choices advance our Member Experience strategy and member value proposition.

6. Champion measurable member and business outcomes: Define and track KPIs and success metrics (e.g., adoption, engagement, satisfaction, clinical/behavioral outcomes, cost savings) and use data and experimentation to continuously optimize Member Experience & Health Platform services and partner solutions.

7. Ensure seamless, secure, and scalable experiences: Work closely with Engineering, Architecture, Security, and Design to ensure Member Experience & Health Platform capabilities are intuitive, performant, secure, and compliant, and that integrations follow consistent patterns (e.g., API-first, event-driven, interoperable with standards like FHIR where applicable).

8. Synthesize complex technical and business topics: Synthesize into clear memos and recommendations for senior stakeholders and ensure consistent alignment across lines of business on priorities, scope, and trade-offs.

Competencies:

• Experience: Minimum of 7+ years of Digital Product Management experience, including platform development, integrations and partnerships.
• University Degree in Business or Technical or Quantitative Field. A Master’s degree / Business oriented education is a strong plus combined with a Technical Background.
• Execution Communication: Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership.
• Complexity Simplification: Strong communication skills with the ability to simplify complex, technical and architectural topics into practical, business-relevant narratives.
• Relationship Building: Exceptional relationship building skills with senior business leaders, technology partners, and external vendors / health partners.
• Execution under Pressure: Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands
• 0 to 1 to track record: Proven experience integrating and scaling services and solutions from (0 to 1) to broad adoption (1 to n)
• Ownership & Accountability: High level of self-motivation, ownership, and accountability for outcomes vs. activity.
• Financial Acumen: Highly developed financial and commercial acumen, including comfort with business casing, ROI and ongoing value tracking.
• Platform & Technical Integration Expertise (nice to have): Comprehensive expertise on Platform services, APIs, SDKs especially in multi-line of business or enterprise environments.

Decision Authorities:

1. Member Experience & Digital Health Capabilities Roadmap: Direct the prioritization of Member Experience & Digital Health Capabilities roadmap, ensuring alignment to enterprise strategy, financial targets, and member experience objectives. Make recommendations on what gets built as a shared platform service vs. what remains line-of-business specific, and in what sequence capabilities should be rolled out.

2. Platform Service & Integration Decisions: Oversee key decisions on how Member Experience & Health Platform capabilities are designed and integrated (e.g., API contracts, data flows, reuse patterns, partner integration models) in collaboration with Architecture and Engineering. Decide when to standardize integration patterns and platform services, and when to introduce configuration or variation to support specific business needs while protecting long-term scalability and maintainability.

3. Outcome Targets & Performance Levers: Define and recommend target outcomes and KPIs for Member Experience & Health Platform initiatives (e.g., adoption, engagement, NPS, cost avoidance, operational efficiency), and the levers to improve them (e.g., product changes, partner changes, rollout strategy). Make data-driven recommendations on whether to scale, iterate, or sunset platform capabilities or partnerships based on performance against defined metrics.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.