Senior Product Manager, Member Experience & Digital Health

The Senior Product Manager, Member Experience & Digital Health, will lead our Member Experience & Digital Health Strategy. You will evolve existing core Member Experience & Health Platform capabilities to scale.

Job Requirements:

Partnering internally with Manulife’s cross-functional teams and externally with healthcare partners, you will shape, deliver and scale Member Experience & Digital Health capabilities and partnerships:

1. Lead end-to-end opportunity development: Drive the identification, validation, and delivery of digital health platform and partnership opportunities, from initial concept and discovery through to launch, measurement, and scale across multiple lines of business.

2. Own platform integration pipelines: Identify, scope, and prioritize integration initiatives (APIs, shared services, data flows) based on business value, member outcomes, technical feasibility, and reusability.

3. Define cross-line of business platform strategies: Partner with Product, Technology, Architecture, Data, Operations, and Business leaders to define how health capabilities are built once as platform services and reused.

4. Translate strategy into actionable delivery plans: Develop clear, detailed execution and integration plans, including milestones, dependencies, owners, and risk/issue management, across enterprise teams and key third-party partners.

5. Shape the health ecosystem and partner landscape: Provide thought leadership on the broader capabilities ecosystem, specifically where we should build vs. buy vs. integrate, and how those choices advance our Member Experience strategy and member value proposition.

6. Champion measurable member and business outcomes: Define and track KPIs and success metrics (e.g., adoption, engagement, satisfaction, clinical/behavioral outcomes, cost savings) and use data and experimentation to continuously optimize Member Experience & Health Platform services and partner solutions.

7. Ensure seamless, secure, and scalable experiences: Work closely with Engineering, Architecture, Security, and Design to ensure Member Experience & Health Platform capabilities are intuitive, performant, secure, and compliant, and that integrations follow consistent patterns (e.g., API-first, event-driven, interoperable with standards like FHIR where applicable).

8. Synthesize complex technical and business topics: Synthesize into clear memos and recommendations for senior stakeholders and ensure consistent alignment across lines of business on priorities, scope, and trade-offs.

Competencies:

• Experience: Minimum of 7+ years of Digital Product Management experience, including platform development, integrations and partnerships.
• University Degree in Business or Technical or Quantitative Field. A Master’s degree / Business oriented education is a strong plus combined with a Technical Background.
• Execution Communication: Demonstrated ability to prepare and present clear, concise memos and recommendations to senior leadership.
• Complexity Simplification: Strong communication skills with the ability to simplify complex, technical and architectural topics into practical, business-relevant narratives.
• Relationship Building: Exceptional relationship building skills with senior business leaders, technology partners, and external vendors / health partners.
• Execution under Pressure: Ability to work under pressure, manage multiple competing priorities, and adapt to changing demands
• 0 to 1 to track record: Proven experience integrating and scaling services and solutions from (0 to 1) to broad adoption (1 to n)
• Ownership & Accountability: High level of self-motivation, ownership, and accountability for outcomes vs. activity.
• Financial Acumen: Highly developed financial and commercial acumen, including comfort with business casing, ROI and ongoing value tracking.
• Platform & Technical Integration Expertise (nice to have): Comprehensive expertise on Platform services, APIs, SDKs especially in multi-line of business or enterprise environments.

Decision Authorities:

1. Member Experience & Digital Health Capabilities Roadmap: Direct the prioritization of Member Experience & Digital Health Capabilities roadmap, ensuring alignment to enterprise strategy, financial targets, and member experience objectives. Make recommendations on what gets built as a shared platform service vs. what remains line-of-business specific, and in what sequence capabilities should be rolled out.

2. Platform Service & Integration Decisions: Oversee key decisions on how Member Experience & Health Platform capabilities are designed and integrated (e.g., API contracts, data flows, reuse patterns, partner integration models) in collaboration with Architecture and Engineering. Decide when to standardize integration patterns and platform services, and when to introduce configuration or variation to support specific business needs while protecting long-term scalability and maintainability.

3. Outcome Targets & Performance Levers: Define and recommend target outcomes and KPIs for Member Experience & Health Platform initiatives (e.g., adoption, engagement, NPS, cost avoidance, operational efficiency), and the levers to improve them (e.g., product changes, partner changes, rollout strategy). Make data-driven recommendations on whether to scale, iterate, or sunset platform capabilities or partnerships based on performance against defined metrics.

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

À propos de Manuvie et de John Hancock

La Société Financière Manuvie est un chef de file mondial des services financiers qui aide les gens à prendre leurs décisions plus facilement et à vivre mieux. Pour en apprendre plus à notre sujet, rendez vous à l’adresse www.manuvie.com.

Manuvie est un employeur qui souscrit au principe de l’égalité d’accès à l’emploi

Chez Manulife/John Hancock nous valorisons notre diversité. Nous nous efforçons d’attirer, de perfectionner et de maintenir une main d'oeuvre qui est aussi diversifiée que nos clients, et de favoriser la création d’un milieu de travail inclusif qui met à profit la diversité de nos employés et les compétences de chacun. Nous nous engageons à assurer un recrutement, une fidélisation, une promotion et une rémunération équitables, et nous administrons toutes nos pratiques et tous nos programmes sans discrimination en raison de la race, de l’ascendance, du lieu d’origine, de la couleur, de l’origine ethnique, de la citoyenneté, de la religion ou des croyances ou des convictions religieuses, du genre (y compris grossesse et affection liée à une grossesse), de l’orientation sexuelle, des caractéristiques génétiques, du statut d’ancien combattant, de l’identité de genre, de l’expression de genre, de l’âge, de l’état matrimonial, de la situation de famille, d’une invalidité ou de tout autre motif protégé par la loi applicable.

Nous nous sommes donné comme priorité d’éliminer les obstacles à l’accès égalitaire à l’emploi. C’est pourquoi un représentant des Ressources humaines collaborera avec les candidats qui demandent accommodement raisonnable pendant le recrutement. Tous les renseignements communiqués pendant le processus de demande d'accommodement seront stockés et utilisés conformément aux lois et aux politiques applicables de Manuvie. Pour demander une mesure d’accommodement raisonnable dans le cadre du recrutement, écrivez à recruitment@manulife.com.

Région de référence du salaire

Modalités de travail

L’échelle salariale devrait se situer entre

Si vous posez votre candidature à ce poste en dehors de la région principale, veuillez écrire à recruitment@manulife.com pour obtenir l’échelle salariale correspondant à votre région. Le salaire varie en fonction des conditions du marché local, de la géographie et de facteurs pertinents liés au poste telles les connaissances, les compétences, les qualifications, l’expérience et l’éducation ou la formation. Les employés ont également la possibilité de participer à des programmes de motivation et de toucher une rémunération incitative liée au rendement de l’entreprise et au rendement individuel.

Manuvie offre aux employés admissibles une vaste gamme d’avantages sociaux personnalisables, notamment une assurance soins médicaux, soins dentaires, santé mentale, soins de la vue, invalidité de courte et de longue durée, assurance vie et assurance DMA, assurance adoption, de maternité de substitution et de soins médicaux non urgents ainsi que des programmes d’aide aux employés et leur famille. Nous proposons également aux employés admissibles différents régimes d’épargne-retraite (y compris des régimes de rente et un programme international d’actionnariat assortie de cotisations patronales de contrepartie) ainsi que des ressources en matière d’éducation et de conseils financiers. Notre généreux programme de congés rémunérés au Canada comprend les jours fériés, les congés annuels, les congés personnels et les congés de maladie, et nous offrons toute la gamme des congés autorisés prévus par la loi. Si vous posez votre candidature à ce poste aux États-Unis, veuillez écrire à recruitment@manulife.com pour obtenir de plus amples renseignements sur les dispositions relatives aux congés rémunérés spécifiques aux États-Unis.