Senior Director - Global Customer AI Solutions

We are seeking an innovative and strategic Senior Director to lead the development, implementation, and optimization of Global AI Solutions across our diverse business segments. This role is pivotal in driving our AI initiatives to deliver exceptional consumer experiences, enhance operational efficiency, and foster personalization across global markets. As a leader, you will guide a dynamic team of senior data scientists, AI specialists, and data engineers to harness the power of AI and drive business transformation.

Position Responsibilities:

• Strategic Leadership: Develop and execute a comprehensive AI strategy that supports global business objectives, emphasizing innovation and customer-centric solutions.
• Team Management: Inspire and manage a high-performing team of AI and data professionals, fostering a culture of collaboration, continuous learning, and excellence.
• AI Development and Deployment: Lead the design and implementation of cutting-edge AI technologies to enhance customer interactions and drive business growth.
• Cross-Functional Collaboration: Partner with business leaders and stakeholders to understand diverse challenges and translate them into AI-driven solutions that deliver measurable impact.
• Ethical and Responsible AI: Champion responsible AI practices, ensuring compliance with data privacy regulations and ethical standards across all AI applications.
• Risk Management: Implement robust governance frameworks to identify, assess, and mitigate risks associated with AI deployment, ensuring secure and reliable solutions.
• Innovation and Continuous Improvement: Stay ahead of AI trends and advancements, integrating modern technologies to continuously refine and elevate our AI capabilities.
• Communication and Influence: Effectively articulate complex AI insights to varied audiences, driving informed decision-making and strategic alignment at all organizational levels.

Required Qualifications:

• Experience: 10-12 years of proven expertise in data analytics and AI, with a strong track record of leading global AI initiatives and delivering impactful solutions.
• Technical Proficiency: Deep knowledge of AI technologies, natural language processing (NLP), data exploration, and visualization, with expertise in programming languages such as Python, R, and SQL. Experience with PySpark for large-scale data processing is a plus.
• Educational Background: Advanced degree in Data Science, Computer Science, Mathematics, Engineering, Statistics, or a related field.

Preferred Qualifications:

• Leadership Skills: Demonstrated ability to lead and develop high-performing teams, with a focus on innovation and strategic impact.
• Business Acumen: Strong ability to engage in strategic discussions and influence executive decision-making.
• Communication Skills: Exceptional capability to convey complex AI concepts to both technical and non-technical stakeholders.
• Ethical AI Expertise: Proficient in responsible AI practices, with knowledge of privacy regulations and risk governance.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.