Project Manager

Manulife is on a journey to become Customer Obsessed, putting the customer at the heart of everything we do. We are seeking a highly motivated and experienced Project Manager to oversee, manage, and coordinate a variety of business initiatives to drive delivery, manage project resources, time and budget while providing expertise in identifying business impacts and working with project team to drive strong business readiness. The ideal candidate will be part of the Insurance Operations Strategy & Transformation Leadership team, contributing to overall strategy and team engagement as we continue to transform our operations.

Position Responsibilities:

• Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives

• Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets

• Execution and support of the Company, Divisional and Operations strategy

• Work with stakeholders to define and manage the scope, strategy, requirements and implementation of projects.

• Develop cost-benefit analyses for project initiatives.

• Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.

• Identify, analyze, mitigate, document, and control project risks.

• Provide effective and regular communication within the project team, stakeholders, sponsors and management.

• Manage client and team expectations and relationships.

• Identify resource needs for the project and establishes roles, expectations, and goals with team members.

• Participate in negotiation of contract terms and conditions to compliance with contract terms for project consultants and vendors.

• Conduct After-Action-Reviews.

• Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.

• Share best practices and initiatives with other functional areas in Operations

• Partner with IT to ensure common focus and execution of technology initiatives

• Ensure delivery of services from key vendors

Required Qualifications:

• Proven experience in managing and leading complex business initiatives, including process improvement, technology implementations, and new product development.

• Strong project management skills, with the ability to effectively prioritize and manage multiple projects simultaneously.

• Excellent analytical and problem-solving abilities, with a demonstrated track record of identifying and implementing innovative solutions.

• Exceptional communication and interpersonal skills, with the ability to work independently and collaborate effectively with cross-functional teams and senior leadership.

• Demonstrate a strong ability to communicate complex ideas clearly and concisely and challenge the status quo while fostering a collaborative and inclusive work environment.

• A strategic mindset with the ability to align business initiatives with organizational long-term goals and objectives.

• Knowledge of industry best practices, emerging technologies, and market trends related to business process improvement and new product development.

• Strong facilitation skills and ability to build team consensus utilizing strong conflict management skills.

• Ability to translate issues and problems into effective business solutions.

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

Preferred Qualifications:

• Bachelor’s degree in business administration, Management, or a related field, preferred.

• PMP and/or Agile certification preferred

• Exposure to or experience supporting digital transformation, AI, or automation initiatives is an asset.

• Understanding of change impacts on processes, roles, and employee adoption, with the ability to support transition to new ways of working.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.