National Sales Coordinator

Manulife Bank is currently seeking a National Sales Coordinator to join our team.

The National Sales Coordinator will provide administrative and sales support for Manulife Bank’s Specialized Lending Sales team. They will be required to develop a thorough understanding of the Manulife Bank business, the uniqueness of its distribution channels and the unique needs of our sales force.

With a dual reporting relationship to the AVP, Specialized Lending Distribution, and the AVP, Specialized Lending Underwriting, the National Sales Coordinator will provide administrative and sales support for the AVP, Specialized Lending Distribution, the Regional Directors of Sales (RDS) and the Private Lending Officers, as well as the AVP of Specialized Lending Underwriting. The individual will assist in business development and achieving sales targets and will therefore be required to develop a thorough understanding of the sales needs of the team. The position will require occasional travel for training/meetings and the execution of events.

Responsibilities:

For the AVP, Specialized Lending Distribution:

Calendar management

• Keeping leader informed of all upcoming events.

• Sending out invites (external and internal) on behalf of the AVP.

• Managing vacation calendar for team.

Expense management

• Help with expense allocation

• Checking all expenses submitted to the leader and organizing the AVP’s expense reports.

• Correcting any errors by talking with the individual team members.

• Collating info and maintaining a spreadsheet of important data.

• Cheque requests and following up on these requests.

Administrative requests

• Triaging all requests and emails and replying as needed.

• Sending out emails on behalf of the Head as requested.

• Recording important presentations and meetings and highlighting minutes for distribution.

• Courier/mail outs

CE credits

• Requesting and submitting presentation for accreditation, following the appropriate guidelines set out by Manulife and the governing bodies in each province.

Event planning

• Sourcing and planning smaller scale meetings for the leader (could be internal or external) including the creating and sending of invitations and all F and B requirements and tracking attendance.

• Helping with Regional meetings including planning and arranging including travel, hotel and catering requirements.

Other

• Sourcing and ordering promotional items for the team.

• Travel arrangements for the AVP and the sales team.

• Advising the AVP and sales team of important initiatives and announcements that may have been missed.

• Ad hoc reporting to the AVP which includes audit reports as well as other weekly and monthly reports.

• Ownership of small-scale projects including creating Sharepoint and Teams sites and managing and updating the sites.

• Acting as business owner of certain Head Office admin processes, liaising with colleagues from other departments.

For the AVP, Specialized Lending Underwriting:

• Calendar management

• Expense management

• Travel arrangements

• Other ad hoc requests as needed.

Required Qualifications:

• Strong organizational, time management and priority setting skills to meet tight deadlines.

• Strong interpersonal, professional and diplomacy skills with a high comfort level in dealing with individuals at all levels in the organization.

• Strong communication (verbal and written).

• Will provide some first level tech support so working knowledge of our systems and processes.

• Ability to prepare and understand reports and identify discrepancies in reporting.

• Able to exercise discretion and tact in situations involving sensitive and confidential information.

• Experience using digital communication platforms: including Word, Teams, Sharepoint, PowerPoint, Excel, PowerBI and Salesforce.

• Will be the SME for many processes and policies for the entire sales team.

• Post-secondary degree and/or the equivalent combination of education/experience.

• Banking/financial services experience is a strong asset.

• Ability to work independently and in a team environment.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Remote

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.