Medical Tele-Interviewer

Manulife is looking for a Medical Tele-Interviewer to join our individual insurance segment of the business!

In this role, you will work and collaborate within a team to ensure high quality customer service for our clients in the insurance industry is delivered. You will conduct in-depth interviews encompassing lifestyle and medical questions, to facilitate the underwriting process for clients who have applied for individual insurance (i.e.: Life Insurance, Critical Illness Insurance).

This is a work from home opportunity with rotating shifts Monday to Friday between the hours of 9am - 8pm depending on your time zone. We are open to candidates located in any Canadian province.

Position Responsibilities:

• Conducts tele-interview calls regarding lifestyle and medical questions pertaining to their insurance applications. Conducts call backs as necessary.

• Utilizes excellent interpersonal skills and an ability to probe tactfully when eliciting personal and medical information.

• Demonstrates exceptional attention to detail and active listening skills.

• Manages workload efficiently with the use of excellent organization and time-management skills.

• Respects the confidentiality of sensitive and private information.

• Addresses customers’ concerns in a professional and knowledgeable manner.

Required Qualifications:

• 1-2 years of medical knowledge, terminology, or experience is required.

• 1-2 years of experience in a customer-facing/customer service role,

• Experience working with a high degree of accuracy in a fast-paced environment while under time constraints.

• Excellent spelling, grammar, and written communication skills.

• Excellent verbal communication and active listening skills.

• Highly motivated and able to work independently or with minimal supervision.

Preferred Qualifications

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.