Manager, Transformation

Reporting to the Head of Transformation, Global Marketing, this role is an integral contributor to the development, governance, and realization of Manulife’s long-term strategy and vision of becoming the most digitally-enabled, customer-centric organization in our industry. The Marketing Strategy and Transformation team works across Global Marketing and is integral in supporting client/customer needs and providing the right data and insights, at the right time, to help stakeholders solve challenging problems. The Manager, Transformation also delivers comprehensive, forward-looking advisory services to management, while maintaining effective monitoring and reporting that will help ensure a successful execution on our strategy to achieve our objectives.

Responsibilities:

• Partner with team members to drive Global Marketing’s transformation and strategic priorities, represent the team on cross-functional work, identify issues, escalate as required, and recommend solutions to keep priorities on track.
• Support Global Marketing 's annual Book of Work planning process.
• Oversee both cost and benefits associated with projects, providing accurate forecasting, budgeting, and variance analysis
• Support initiatives with business case development and ensuring compliance with Manulife's delivery framework
• Champions strategic goals of the segment and influences direction and focus via thoughtful analysis of current state and alignment to Marketing strategy.
• Works with internal partners to gather critical information to deliver thoughtful progress reporting; providing unbiased view of progress against objectives.
• Provides regular reporting on progress, financial results and KPIs to relevant Leadership Team; contributes to broader portfolio & analysis reporting.
• Builds best in class reporting and analytics to support the function strategy and portfolio execution
• Developing and preparing executive presentation materials, metrics and performance reports, and ad hoc requests including crafting analysis, conclusions, and facilitating associated actions
• Supports the financial planning process working in partnership with business and finance teams

Knowledge/Skills/Competencies/Education:

• Generally with 7 years’ experience and advanced degree in business or quantitative discipline
• CPA/CA an asset
• Strong Financial Services business acumen in a fast-paced high performing environment, with an aptitude for strategic, critical and analytical thinking
• Experience in the development and execution of a large-scale transformation strategic plan
• Resilient and tenacious, with an ability to challenge the status quo
• Demonstrated ability to break down complex problems into actionable steps and to create solutions where blueprints may not exist
• Exceptional interpersonal skills with the ability to foster and maintain relationships in a matrix organization
• Ability to set, manage and work to the expectations of stakeholders and to work independently as well collaboratively in a dynamic group
• Exceptional communication skills, both verbal and written, with varying audiences in a matrixed, geographically dispersed environment

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.