Manager, Strategy & Transformation

We are looking for a Manager, Strategy & Transformation to join our Global Operations team! This role reports into the Head of Transformation and supports all aspects of strategic storytelling for the Global Operations GenAI & Automation initiatives as well as opportunity identification and business casing for future opportunities.

In this role, you will be instrumental in navigating multiple priorities to enable strategy decisions, including analysis, leadership reporting and presentations, as well as execution of strategic projects (including building GenAI POCs). You will build strong internal partner relationships globally to continue to promote strong performance across existing and new strategic goals.

About the team: The Global Operations Strategy team is responsible for integrated strategic planning and management across all operations teams to achieve our global ambitions. The team works closely with various leaders in other teams across the organization including other business strategy teams, Finance, Marketing, Contact Centres, HR and Procurement to deliver the best possible customer experience across all of our strategic pillars (Digitization and Automation, Customer Obsession, Managing with Rigour and Global Footprint).

Position Responsibilities:

• Lead and manage strategic storytelling and business casing for transformation initiatives, including data driven insight generation.

• Support board reporting and other executive internal/external reporting functions.

• Propose additional methods to improve against highly visible strategic KPI’s and objectives.

• Provide analytical support and oversee project execution for strategic initiatives.

• Leverage internal support partners to enable achievement of overall Global Operations goals (Marketing, Digital, Finance, HR, Talent, Risk).

• Work across different teams and with all levels of management to form relationships and business knowledge.

• Fulfill business advisory role in supporting management across Operations in the development of strategy.

• Manage complexity across a range of issues-prioritize and manage competing initiatives; challenge the status quo and suggest alternative ways of conducting operations.

Required Qualifications:

• Minimum 5 years of related strategy experience gained from strategy consulting, financial institutions, or similar experience.

• Self-starter and team player with a high level of initiative and a strong work ethic.

• Exceptional ability to gather data, synthesize, organize, and analyze in excel, and finalize the story for executive consumption in PowerPoint / Word.

• Advanced computer skills in Microsoft Office applications, particularly Excel and PPT.

• Excellent written, verbal, and interpersonal skills needed to engage with different levels of leadership and effectively influence partners.

• Resilient delivery mind-set with a strong execution focus.

• Self-directed, organized and ability to work well with complexity.

• Flexible, steady under pressure and willing to switch gears.

• Collaborative and transparent working style.

• Comfort in leading and influencing without formal authority.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.