Manager, Procurement Risk Platforms Management

The Manager, Procurement Risk Platforms Management is responsible for overseeing the development, deployment, and continuous improvement of platforms and tools that enable effective procurement risk identification, assessment, mitigation, and reporting. This role will drive cross-functional collaboration between procurement, risk, compliance, IT, and business stakeholders to ensure the organization’s procurement risk platforms support strategic objectives and regulatory requirements. Strong technical background is required to fully understand platform functionalities and have the ability to perform minor configuration tasks as needed.

• Lead the strategy, roadmap, and execution for procurement risk platforms, ensuring alignment with organizational risk management goals and procurement policies.
• Leverage technical expertise to understand platform architecture, troubleshoot issues, and execute minor configuration changes without external support.
• Monitor platform performance, user adoption, and effectiveness; identify and drive enhancements based on evolving business needs and regulatory changes.
• Analyze current workflows and collaborate with cross-functional teams to streamline processes, increase efficiency, and drive measurable reductions in procurement cycle times.
• Collaborate with Risk, IT, procurement, and compliance teams to define requirements and implement solutions.
• Serve as the primary liaison to the platform’s Customer Success Managers, facilitating open communication, resolving issues, and ensuring that platform features meet the evolving needs of the procurement organization.
• Oversee platform implementations, integrations, and optimization, collaborating with IT and procurement teams to deliver robust, scalable solutions.
• Establish and maintain governance frameworks, data standards, and reporting protocols for procurement risk management.
• Ensure platforms are compliant with applicable laws, regulations, and internal policies (e.g., cybersecurity, privacy, third-party risk).
• Develop and deliver training, communications, and change management initiatives to maximize platform value and user engagement.
• Prepare and present executive reports on procurement risk platform performance, trends, and improvement opportunities.

• Bachelor’s degree in Information Technology, Computer Science, Supply Chain, or related field; advanced degree preferred.
• 5+ years of experience managing procurement, risk, or compliance platforms, with demonstrated technical proficiency, with at least 3 years in a leadership role.
• Hands-on experience with platform configuration, workflow management, and troubleshooting.
• Strong analytical, problem-solving, and organizational skills.
• Strong knowledge of procurement processes, risk assessment methodologies, and regulatory requirements.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work effectively in a fast-paced, global environment and influence stakeholders at all levels.

Candidates should possess technical expertise in risk evaluation platforms used for procurement and vendor risk management. Familiarity with the following platforms is highly desirable: Process Unity, Archer, Concur, Fraud detection tools. Knowledge of Excel, SQL.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.