Manager, Marketing Strategy & Program Management

Are you a strategist and storyteller who enjoys turning data into clear stories for executives? Do you like bringing order to fast‑moving work and helping teams stay aligned on what matters most?

At Manulife, we are committed to becoming a digital‑first organization and leading our industry in digital customer experiences. As part of our Marketing team and reporting to the Director of the Transformation Program Management Office, you will play a key role in helping the CMO Office stay organized, aligned, and focused on delivering work that supports these goals.

As a Manager, Marketing Strategy & Program Management you will support the operating rhythms that keep our leadership team moving in the same direction to deliver meaningful outcomes for Canadian customers. You’ll bring a thoughtful balance of structure and creativity, uplifting how we communicate, plan, govern, and mobilize across a complex and fast‑evolving marketing ecosystem. And you’ll do this by working collaboratively with partners from across Canadian business units and our global teams.

A key part of the role is turning data and business updates into clear, actionable stories for executives. You’ll help shape materials and communications that explain what we’re seeing in the business, why it matters, and what actions come next. You’ll also support special initiatives, including select digital transformation workstreams, ensuring teams have structure, clarity, and follow‑through.

If you’re looking for a place to grow your career, make an impact, and help teams stay connected while fostering a positive environment - even during busy cycles -we’d love to hear from you!

Position Responsibilities:

• Run critical business reporting cadences: curate metrics and insights, surface trade-offs, and drive follow-through on top priorities.

• Chief of Staff operations: leadership team meetings, offsites, and Canada Marketing Town Halls; shape executive communications and narratives.

• Champion special initiatives: establishing clear governance and activation plans.

• Optimize planning cycles: align OKRs, scorecards, and intake processes to streamline decision-making for marketing leadership team.

• Support Digital transformation: project manage select workstreams and support business casing for future-year funding.

• Continuously improve ways of working: simplify processes, remove blockers, codify best practices.

• Partner across teams: build collaborative relations across business units and global teams to achieve shared objectives.

Required Qualifications:

• 5-7 years in marketing strategy, business strategy and/or program management.

• Exceptional executive communication, presentation, and data‑driven storytelling skills.

• A passional for relationship building supported by solid facilitation skills.

• Strong analytical and strategic thinking; ability to turn insights into actions and draw crisp connections between customer outcomes and business benefits.

• A deep curiosity to learn more about business drivers and processes.

• Familiarity with Mural and modern program management tools/best practices.

Preferred Qualifications:

• High data literacy; Excel proficiency; Power BI an asset.

• PMP, Prosci, CCMP or PRINCE2.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

#LI-Hybrid

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.