Field Supervision Analyst

The Opportunity:

The Field Supervision Analyst is a mid-level frontline supervision role responsible for executing Tier 1 daily supervisory activities from a Manulife office location in the assigned region.

The role focuses on routine reviews, documentation quality, and timely escalation, supporting Senior Field Supervision Managers and the Regional Field Supervision Officer. The incumbent will ensure adherence to CIRO requirements and internal policies while building upon a strong supervisory foundation and expertise.

This is a hybrid role. Work is primarily performed from Manulife offices across the country; travel is limited and typically not required.

Responsibilities:

Key Responsibilities:

• Responsible for Tier 1 supervision, approval of daily, monthly, quarterly trade reports.
• Review and approve new accounts and KYC updates.
• Communicate with advisor teams regarding compliance inquiries.
• Assist with investigations related to complaints and regulatory inquiries.
• Assist the firm in resolving compliance issues with respect to regulatory guidelines and interpretation of regulations.

Tier 1 Supervision Execution:

• Perform daily, monthly, and quarterly reviews of trades, suitability, and exception queues under defined thresholds.
• Review and process new accounts and KYC updates; ensure documentation completeness and accuracy.
• Maintain clear records of supervisory decisions and evidence; meet service-level timelines.
• Identify and escalate any areas of non-compliance.

Advisor Support & Communication:

• Respond to routine advisor inquiries related to supervisory processes and requirements.
• Provide guidance using established playbooks and job aids; escalate complex questions to Senior Officers.
• Support training logistics and distribution of communications and attestations.
• Communicate clearly and constructively with advisors and branch teams to resolve issues.

Issue Identification & Escalation:

• Identify potential non-compliance issues and escalate promptly to Senior Managers or the Regional Officers.
• Assist with data gathering for investigations, complaints, and regulatory inquiries.
• Ongoing contribution to remediation tracking and follow-up.

Process & Continuous Improvement:

• Participate in team meetings and contribute ideas to streamline workflows.
• Adopt new tools and procedures; provide feedback on usability and training needs.
• Maintain high standards of accuracy, timeliness, and professionalism.

Qualifications:

• Registered as Supervisor and Registered Representative with CIRO; ability to maintain registration.
• 2-4+ years of CIRO dealer supervision or related compliance experience, including leadership of supervisory teams.
• Completion of CSC, CPH, Investment Dealer Supervisors Courses.
• Ability to be registered as a Supervisor with CIRO.
• ·Organizational and prioritization skills to be able to work in a multitasking environment.
• Strong knowledge of the financial services industry, the Canadian Regulatory framework, provincial securities legislation and the regulatory requirements of CIRO and the provincial securities regulators.
• Detail-oriented with solid organizational and prioritization skills.
• Strong analytical judgment with experience handling complex escalations and remediation.
• Bilingual English/French an asset.

The role being advertised is an existing vacancy.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Salary range is expected to be between

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.