Disability Specialist

The CAF LTD and SISIP Life team is seeking a collaborative, customer focused leader to join us as a Disability Specialist - CAF LTD. Reporting to the Associate Manager, you will support effective disability management practices and help guide the team’s daily operations.

Our team works closely with Canadian Armed Forces veterans who have been medically released, many of whom have complex medical needs. We are dedicated to helping them navigate their transition to civilian life, including potential return to work opportunities.

In this role, you will support Case Managers across Canada by providing technical expertise, workflow coordination, and coaching to ensure excellent customer service and timely, fair claim resolution. This is a meaningful opportunity to make a positive impact in the lives of those who have served our country.

Position Responsibilities:

• Support case managers with the tools/resources/training to achieve solution focused outcomes

• Promote proactive Case Management: consistent and appropriate use and completion of the action plan (both initial and subsequent) with clear identification and communication of next expected action date and expected outcomes

• Look for opportunities to assist with return to work with consistent application of disability best practices

• Escalations - Respond/Review/Action escalations

• Looking for opportunities to remove barriers and impact outcomes

• Creatively collaborate with other departments

• Ongoing development with new hires

• Review Audit scores to identify trends

• Review Appeals

• Provide training to new hires

Required Qualifications:

• Strong technical knowledge of Group Disability adjudication, insurance products and case management practices

• Experience in technical training and development of staff

• Completion of post-secondary education in health sciences field helpful

• Exceptionally strong leadership skills

• Demonstrated ability to work collaboratively in a fast-paced, results oriented, multiple team environment

• Excellent verbal and written communication skills

• Excellent problem solving and analytical skills

• Results oriented with strong decision-making ability

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

• Knowledge of CAF LTD specific claims management would be considered and asset

• Knowledgeable in medical terminology, treatment and/or physical/mental functional ability assessment

• Completion of post-secondary education in health sciences field

• Demonstrated ability to work collaboratively and effectively, in a fast-paced, results oriented, multiple team environment

• Superior analytical and decision-making ability

• Flexibility to handle multiple priorities

• PC skills including MS Word, Excel and Outlook

• Completion of some related insurance industry courses would be an asset

• Previous Group Disability Claims experience an asset

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.