Contingent Worker Program Manager

The Contingent Worker Program Manager is responsible for the strategic and operational management of the organization’s contingent worker program. This role serves as the internal escalation point for compliance, provides expert guidance on the optimal procurement of non-employee resources, and ensures robust vendor governance and risk management. The Program Manager will monitor program performance, oversee compliance, and partner daily with our managed services provider to resolve issues and drive continuous improvement.

Key Responsibilities

• Internal Escalation & Compliance Management
  • Act as the primary internal escalation point for all matters related to contingent workforce compliance.
  • Provide guidance and best practices to business stakeholders on the compliant and optimal procurement of non-employee resources.
  • Interpret and communicate policy requirements, regulatory changes, and audit findings to internal teams.

• Vendor Governance & Risk Management
  • Lead vendor governance activities, including performance reviews, contract compliance, and relationship management with staffing partners and managed service providers.
  • Identify, assess, and mitigate vendor-related risks, ensuring alignment with enterprise risk management frameworks.
  • Oversee the implementation of corrective action plans and monitor remediation progress.

• Program Monitoring, Reporting & Compliance
  • Develop and maintain program dashboards, KPIs, and regular reporting to track program health, compliance, and spend.
  • Conduct periodic audits and reviews to ensure adherence to policies, procedures, and regulatory requirements.
  • Prepare and present program updates and risk assessments to senior leadership.

• Daily Interaction with managed service provider
  • Serve as the primary point of contact for managed service provider, managing daily operational issues, escalations, and process improvements.
  • Collaborate with managed service provider to resolve assignment, onboarding, compliance, and invoicing issues in a timely manner.
  • Participate in regular governance meetings and drive accountability for service delivery.

• Vendor Risk Management
  • Oversee the risk assessment process for new and existing vendors, including background checks, due diligence, and ongoing monitoring.
  • Ensure all vendors meet contractual, legal, and regulatory obligations related to contingent workforce engagement.
  • Partner with procurement, legal, and compliance teams to address emerging risks and implement best practices.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Human Resources, Supply Chain, or related relevant industry experience
• 5+ years of experience managing contingent workforce programs, vendor management, or procurement in a large, complex organization.
• Demonstrated expertise in compliance management, vendor governance, and risk mitigation within a contingent workforce or MSP environment.
• Strong knowledge of employment law, contingent labor regulations, and procurement best practices.
• Experience working with managed service providers (MSP), vendor management systems (VMS) such as Fieldglass, and staffing agencies.
• Proven ability to analyze data, develop actionable insights, and present to executive collaborators.
• Excellent communication, negotiation, and relationship management skills.
• Ability to work cross-functionally and influence without direct authority.

Preferred Certifications

• Certified Contingent Workforce Professional (CCWP) or similar industry certification.
• Certified Supplier Management Professional (CSMP) or equivalent.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.