Bilingual Liaison Officer, CAF

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

We are seeking a dynamic and strategic Government/Client Liaison to join our team. This role is pivotal in strengthening relationships with the Canadian Armed Forces, ensuring alignment with Manulife’s strategic goals, and driving growth opportunities. The successful candidate will act as a primary point of contact, facilitating communication, resolving issues, and promoting innovative solutions.

Location: Ottawa, Ontario, Canada

Special Condition: Occasionally travel to various locations in Ottawa based on client needs.

Key Responsibilities:

• Strengthen Client Relationships:

  • Build and maintain strong, trust-based relationships with the Canadian Armed Forces through regular meetings and engagements.

  • Actively listen to client needs and provide timely, effective responses.

• Enhance Communication and Transparency:

  • Ensure clear and consistent communication between Manulife and the Canadian Armed Forces through regular updates and transparent reporting.

  • Facilitate open channels for feedback and inquiries to improve client satisfaction.

• Drive Strategic Alignment:

  • Align client engagements with Manulife’s strategic goals by understanding needs and proposing tailored solutions.

  • Collaborate with internal teams, including Manulife Government Relations to ensure seamless service delivery.

• Identify and Pursue Growth Opportunities:

  • Conduct research to identify new business opportunities with client.

  • Develop proposals and business cases for potential growth initiatives.

• Facilitate Problem Resolution:

  • Act as a key point of contact for resolving client issues, working cross-functionally to provide effective solutions.

  • Ensure follow-up to confirm issue resolution and client satisfaction.

  • Support various project implementations within Manulife or the Canadian Armed Forces.

• Promote Innovation and Best Practices:

  • Advocate for the adoption of innovative solutions that benefit both Manulife and its clients.

  • Share success stories and case studies to demonstrate the impact of innovative practices.

• Ensure Compliance and Risk Management:

  • Monitor compliance with relevant regulations, working with legal and compliance teams to implement necessary changes.

  • Develop risk management strategies to mitigate potential issues.

• Measure and Report Performance:

  • Establish and track KPIs to measure the success of client engagements.

  • Prepare regular performance reports and use data-driven insights to enhance strategies.

Required Qualifications:

• Fully bilingual (French & English)

  Excellent communication, negotiation, and interpersonal skills.

• Ability to work independently and collaboratively within a team.

• Strong analytical and problem-solving skills.

Preferred Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.

• Proven experience in client relationship management, preferably in the Canadian Armed Forces and/or government relations.

• Canadian Armed Forces experience would be considered an asset.

• Disability management and/or Life insurance experience would be considered an asset.

• Strong understanding of regulatory environments and compliance standards.

• Proficiency in Microsoft Office Suite

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.