Administration Intake Unit

The Administration Agent - Scanned Document Processing is responsible for handling documents and images sent to the AWD system. The team also manages several administrative tasks that will be covered in future training. The role ensures that Disability Claims Administration Agents can meet individual and team objectives in accordance with service level agreements. The position supports the entire department by adding the appropriate documents to files, enabling case managers to assess claims.

Position Responsibilities:

• Process, review, and attach images to the correct claimant in Navigator

• Handle expense reimbursements as indicated on invoices

• Set up absence management solutions for various contracts

• Research unidentified images

• Return original documents upon request from case managers

• Process requests for image deletion, relocation, or retrieval

• Manage multiple tasks in a fast-paced environment

• Proactively report any concerns to management that need escalation

• Handle other tasks and functions assigned by the section lead

• Process emails from multiple team inboxes

• Enter data, including claim forms and payment system entries in Navigator

Required Qualifications:

• Fully bilingual (French and English) - The successful candidate must communicate in both languages to serve clients in provinces outside Quebec

• Post-secondary education (college or university diploma required)

• Excellent attention to detail and accuracy (critical)

• Strong computer skills and experience with Adobe and Microsoft Office Suite, especially Word and Excel

• Strong oral and written communication skills

Preferred Qualifications:

• Ability to work independently and as part of a team

• Ability to thrive in a fast-paced environment

• Flexibility, adaptability, and ability to manage a high workload and conflicting deadlines

• Quick learner with analytical skills, proactivity, and initiative

• Ability to investigate, review, take ownership, and resolve discrepancies and issues

• Tact and diplomacy

• Excellent organizational, prioritization, and planning skills

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

Fully Remote

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About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.