Customer Quality Engineer

Role Summary

As a Customer Quality Engineer you will be responsible for day to day quality concerns and coordinating efforts to ensure customer expectations are met. This position reports to the Customer Quality Manager.

Key Responsibilities

• Address customer (OEM) complaints, i.e. Non-conformance Events (NCE), of all 0km related quality defects according to the Magna standard process. Timely response to all customer complaints including formal reports in the customer portal. Track and update the status of each NCE until closure in the Non-conformance tracking database (NCT).
• Contain quality spills by working directly with the customer and coordinating with onsite 3rd Party Representatives (liaison between OEM and Magna) as required. Timely disposition of customer returned material (RMA) as needed.
• Using the 8D methodology, determine the problem root cause by leading the cross functional engineering team (including Design and Manufacturing) to perform Failure and Root Cause Analysis and drive implementation of corrective and preventive actions.
• Primary contact between Magna Electronics Markham and Customer (Supplier Quality Engineer or equivalent). Lead/ coordinate and support customer quality visits, audits, meetings, other customer requests. Build and maintain a close relationship with the customer counterpart while advocating on Magna’s behalf whenever possible.
• Conduct internal quality audits and self-assessment to ensure compliance to the requirement from IATF16949, Customer-Specific Requirements, and Magna Standards. Follow up on non-conformances until closure.
• Collect and review relevant customer quality requirement and provide appropriate feedback to the cross functional team as needed. Communicate any new customer requirement and customer quality performance to management and other relevant stakeholders.
• Drive customer focus and continuous improvement of applicable internal quality control processes.
• Submit PPAP to the customer and follow up on the approval status.
• Support other customer related issues as required.
• Periodic travel to customer locations (Mostly in North America) is required.

Key Qualifications/Requirements

Education

• Engineering Degree required. Electrical / Electronic / Mechatronic Engineering preferred.

Experience

• Minimum of 2 years’ experience in a manufacturing environment, automotive/electronic preferred.
• Self-driven with proven problem-solving skills
• Strong interpersonal and communications skills (verbal and written). Able to be build rapport quickly.
• Ability to handle multiple tasks under pressure, in a timely and organized manner.
• Ability to work in a team setting.
• Ability to conduct meaningful risk assessment and make data driven decisions.
• Willingness to travel on a regular basis.