Senior Experience Designer (Innovation Hub)

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

Join our Innovation Hub as a Senior Experience Designer who thrives in collaborative environments and elevates the ideas of others. As a strategic thinker, you’ll transform insights into actionable opportunities and contribute to a team that explores complex problems and leads others toward outcomes that truly matter.

In this role, you’ll lead qualitative research projects to uncover where customers and employees face challenges that FCC can solve. You’ll leverage strong storytelling and sense‑making capabilities to convey customer and employee sentiment to broad audiences, enabling informed decision‑making and paving the way for future enhancements.

If you lead with empathy, thrive in collaboration and juggle complexity with ease, this could be a role for you.

What you’ll do

• Lead qualitative research with customers and employees to uncover real, unmet needs
• Synthesize insights from qualitative research into clear, compelling themes
• Present insights with diverse internal stakeholders in ways that inspire alignment
• Build empathy and influence decisions through powerful storytelling and sense‑making
• Partner with stakeholders to define core problems and unlock meaningful opportunities
• Design thoughtful plans to guide teams through early solution prototyping
• Champion end users at every stage, ensuring their needs shape every decision

What you’ll bring to the team

Required qualifications:

• A bachelor’s degree in business administration, commerce or a related field
• Minimum six years of related experience (or an equivalent combination of education and experience)
• Extensive knowledge of user research, insight generation, problem framing, data analysis and visualization, prototyping and concept testing
• Expert level proficiency with Microsoft 365
• Proven communication, storytelling and problem-solving skills

Preferred qualifications:

• Background and experience in the agriculture and agri-food industry
• Experience working in Miro and collaborating through digital whiteboarding tools
• Knowledge of FCC business and lending processes and systems
• Demonstrated understanding of financial services operations, lending processes or service-based organizations
• Professional certification in human-centered design, design thinking or qualitative research methodologies

Not sure you meet every requirement? We encourage you to apply anyway.

#FCCEN

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.