Operations Enablement Manager

Job Title: Operations Enablement Manager

Reports to: Senior Manager, New Services and Change Management

Purpose of the Role

The Operations Enablement Manager is responsible for managing specific small to medium scope projects, or participating as a member of the cross functional project team on larger ePMO led projects. The Operations Enablement Manager oversees the planning, implementation, and tracking of schedules and budget for assigned projects.  New products and/or services are seamlessly launched on time, at the right quality level, and at the right cost. As a member of cross functional project teams, this person focuses on preparing, supporting and equipping our people to adopt and use changes to business processes, systems and technology, and implement new products and associated service delivery models.  

This role may require occasional travel (up to 30%) and flexibility to work outside of standard business hours based on project demands.

Your responsibilities will include:

Strategic Planning & Implementation

• Through formal and informal means, help the organization to become self-sufficient in effecting sustainable change through program / project management, communications and change management methodologies within the teams
• Provide leadership in establishing the work approach and deliverables
• Oversee project requirements regarding technical quality, reliability, schedule and cost
• Manage the implementation of new products or services from concept to market that impact operations including the management of project integration, scope, time, cost, procurement, quality, communication, resources, and risks
• Collaborating with multiple external/internal sources to ensure best practices are understood and applied as applicable
• Provide input and business perspective into the future state requirements and participate in requirements gathering, and assessment of risk
• Prepare status reporting and Steering Committee materials
• Partner with senior leaders to translate strategic goals into operational plans, roadmaps, and execution frameworks.
• Lead and manage high-impact initiatives that improve efficiency, scalability, and performance across operations.
• Identify dependencies, risks, and barriers to execution and drive resolution throughcollaboration and escalation.

Project Management & Performance Monitoring

• Work with the leadership team to monitor program progress, ensure regular reporting on status, issues, risks and key decisions and introduce remedial action where necessary with functional leaders and project managers to keep the program on track and on budget Monitor progress and performance against the project plan.
• Identify, resolve, or escalate operational problems and minimize delays
• Collaborate with project manager in managing project issues and risks
• Work with project teams to gain common understanding of project timelines, milestones, and reporting
• Create and/or manage project documents including project plans, issue/risk logs, project financials
• Define success metrics for operational initiatives and monitor progress against KPIs during hypercare.

Deliver clear and actionable reporting to operational leaders and stakeholders on initiative health and adoption.Use insights to inform continuous improvement and operational decision-making.

Cross-functional Project Leadership

• Ensure plans are implemented in accordance with timeline and financial expectations and that any issues, challenges or deviations are escalated for resolution in a timely manner
• Compose Briefing Notes, budgets, executive updates and external customer / stakeholder communications as required
• Provide subject matter expertise to support areas
• Provide cross-functional linkages for new products and/or services to be launched
• Conduct project meetings and prepare regular reports to communicate the status of the project within and beyond the project team.
• Sets project priorities, allocates tasks, and coordinates project members to meet project targets and milestones.
• Lead operational workstreams across key strategic programs, ensuring timelines, accountability, and outcomes are met.
• Facilitate collaboration between product, IT, HR, and other enabling teams to drive seamless execution.

Change Management & Business Readiness

Conduct impact assessments to identify affected stakeholders, systems, and processes.Define change scope, timeline, and success metrics in collaboration with project teams and sponsors.Identify and engage key stakeholders at all levels of the organization.Develop and deliver clear, timely, and targeted communications to drive awareness and buy-in.Facilitate feedback loops and incorporate stakeholder input into change plansPartner with learning teams to develop training plans that build the knowledge and skills required for adoption.

• Ensure frontline employees, leaders, and support teams are confident and capable of operating in the future state.

Monitor the rollout of change initiatives and support teams through transition phases.Identify resistance and execute mitigation strategies to support sustained adoption.Coordinate with project managers to ensure alignment between change activities and technical/project milestones.Develop and execute change management strategies to support the adoption of new processes, systems, and ways of working on assigned projects.Ensure stakeholder alignment and readiness through clear communication, training plans, and success measurement.

What you bring to the role:

• University degree
• 3-5 years’ experience in an operations role
• Project, business analytics and change management skills
• Ability to manage cross functional projects and teams
• Preference for understanding of the Ontario and British Columbia healthcare systems and laboratory industry with in-depth knowledge of key stakeholders and entities
• Highly organized with the proven ability to work collaboratively and cross functionally at all levels of the organization and deliver results
• Experience and preference for working in a fast paced, time sensitive, collaborative, and team-oriented environment. Comfortable dealing with ambiguity and complexity
• A detail oriented, self-starter with demonstrated analytical and logical structuring expertise