Area Supervisor, Patient Service Centres (British Columbia)

This is a fully onsite position that requires regular travel between our Lonsdale, Bowen Island, Gibsons, Sechelt, Dundarave, and Hollyburn locations.

Position Summary:

The Area Supervisor, Patient Service Centres provides leadership and oversight for one or multiple site locations, ensuring smooth day-to-day operations, exceptional client service, and compliance with corporate policies and procedures. In this role, you’ll lead your team in delivering high-quality laboratory services, managing resources, and fostering a safe and supportive work environment. You’ll also act as a key point of escalation for customer and employee concerns while driving operational excellence across your assigned sites.

What You’ll Do:

• Lead, coach, and develop site teams to deliver outstanding customer service and high-quality laboratory operations.
• Oversee daily operations, including workflow management, staffing, scheduling, and resource allocation.
• Monitor key performance metrics (PWT, productivity, NPS) and conduct operational reviews to identify opportunities for improvement.
• Serve as the primary contact for escalated customer issues and complaints, investigating and implementing corrective actions.
• Support and participate in quality and accreditation activities (IQMH/DAP), including audits, checklists, and non-conforming event investigations.
• Manage recruitment, onboarding, performance management, training, coaching, and employee development.
• Partner with HR and local Union representatives on employee relations, grievance investigations, and workplace issue resolution.
• Ensure occupational health and safety compliance, support return-to-work programs, and oversee incident investigations.
• Manage site resources, including materials, supplies, uniforms, and approved expenses, to maintain operational efficiency and cost control.
• Provide technical and operational support, including training delivery on safety, quality, and procedural processes.
• Prepare reports, participate in projects, and contribute to process improvements across assigned sites.
• Perform phlebotomy or other operational tasks as needed to support service delivery.

What You'll Bring:

• 3+ years of leadership experience managing teams and operational functions.

• High school diploma required; post-secondary education is an asset.
• Access to a reliable vehicle & valid drivers License
• Phlebotomy skills; experience in Home Care or data sort operations is a plus.
• Understanding of Patient Service Centre functions and administrative operations.
• Proven supervisory experience with strong coaching, team development, and performance management skills.
• Strong problem-solving, organizational, and communication skills.
• Ability to foster a positive, inclusive, and collaborative work environment.
  
  

Why Join Us?

At LifeLabs, you’ll lead and inspire teams that deliver critical diagnostic services to patients and communities every day. This role offers the opportunity to make a tangible impact on both operational excellence and patient experience while developing and mentoring a high-performing team.

You’ll work in a collaborative, supportive environment that values curiosity, continuous improvement, and hands-on leadership. If you’re energized by problem-solving, motivated by operational challenges, and passionate about creating a safe, efficient, and patient-focused workplace, you’ll find a rewarding and meaningful career here.

What We Offer: