Senior Claims Analyst

Description

As a Senior Claims Analyst you will serve as an internal subject matter specialist and play a key role interprets issues and proactively solves issues and recommends actionable solutions. Supporting the Senior Claims Manager by providing guidance on claims management best practices and ensuring effective collaboration across business units and external stakeholders. As a subject matter expert in third party liability claims, you will negotiate and settle claims and liaise with subcontractors’ insurers on non-litigated and litigated claims. You will also provide guidance, support, and development opportunities to enhance performance and ensure the effective management of Risk Coordinators.

This is a work from home position with the understanding you will be required in office as the business needs. If you are looking for a career where you can make a real difference, come join our True Blue team today in Edmonton or Calgary, AB!

Essential Responsibilities:

• Evaluate, adjust, and negotiate self-insured claims (Property, Casualty, Auto) independently, including directing legal counsel and settling claims within delegated authority
• Engage field adjusters, TPAs, and other specialists to support timely and effective claim resolutions
• Lead resolution planning for complex, large-loss, and liability claims, using legal expertise and aligning with internal stakeholder needs
• Interpret insurance policies and endorsements (e.g., DE, LEG), submit loss notices, and manage coverage issues by collaborating with legal, risk, brokers, and insurers
• Conduct kickoff meetings with project teams, clarify claim procedures and responsibilities, and maintain regular communication with all stakeholders to ensure smooth claim handling
• Oversee claim intake, financial documentation, system updates, and reporting, ensuring accurate data management and timely resolution tracking
• Deliver data-driven insights on loss trends, recommend mitigation strategies, and lead implementation of system enhancements and process improvements
• Develop training materials, lead educational sessions, support SOP/manual development, and serve as a subject matter expert on complex claims
• Manage and coach team members to help foster a culture of accountability, technical excellence, and consistent claims handling practices

Qualifications:

• Minimum of 6 years of practical and relevant experience as a claims professional
• Bachelor’s degree in Business, Finance, or Risk Management is preferred
• Chartered Insurance Professional (CIP) designation
• Extensive industry knowledge with hands-on experience managing complex liability claims
• Proven experience collaborating with cross-functional teams to resolve insurance claims
• Proficient in RMIS platforms and adaptable to new technologies and systems
• Excellent verbal and written communication skills, with strong negotiation abilities
• Self-motivated and capable of working independently with minimal supervision
• Strong analytical and organizational skills, with the ability to manage multiple priorities and meet tight deadlines
• High level of accuracy when handling large data volumes, including proficiency in creating and analyzing complex pivot tables in Excel

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.

1100 - 1st Street SE, Calgary, AB