Description
Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.
We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.
The Regional Manager, Service Centres is a hands-on leader who builds, develops, and inspires high-performing sales and store operations teams that deliver world-class customer experiences-with care at the heart of everything they do. Driving strong financial results isn’t just a goal; it’s part of your DNA.
You have a sharp eye for performance data and business insights, and you know how to turn reports and KPIs into targeted action plans. Just as importantly, you thrive in the field-working shoulder to shoulder with your teams in the customer environment to truly understand challenges, opportunities, and team dynamics.
Who You Are
A people-first leader who excels at building winning teams and is energized by helping others grow, succeed, and achieve their goals.
Comfortable leading in a multi-site, multi-channel environment serving diverse clienteles (B2C and B2B; in-person, phone, and web).
A strong business operator with proven expertise in leveraging performance drivers to optimize resources and maximize profitability.
An authentic, credible leader whose interpersonal skills foster trust and effective relationships with internal and external partners.
A results-driven professional who values how results are achieved just as much as the outcomes themselves.
What You’ll Be Responsible For
Own and deliver the P&L performance of Lebeau service centres within your assigned region.
Embody and champion Belron’s four core values: Genuine, Collaborative, Caring, and Driven.
Lead regional performance across our four strategic pillars: customers, employees, shareholders, and society.
Partner with peers and internal stakeholders to optimize business performance and share best practices that fuel growth.
Inspire teams to go above and beyond in delivering a consistent, world-class customer experience with the utmost care.
Identify challenges, solve problems, and collaborate with teams to develop sustainable solutions, processes, and ways of working.
Recruit, develop, engage, and retain top talent through effective coaching, training, and performance management.
What You Excel At
Leveraging retail and service expertise to develop creative, practical business solutions.
Building high-performing teams, leading through change, and influencing new and winning behaviors.
Translating strategy into clear action plans and successfully executing new initiatives.
Building strong relationships grounded in trust, collaboration, and accountability.
Practicing active listening and creating win-win solutions for all stakeholders.
Adapting your leadership style-visionary, participative, coaching, affiliative, directive-based on the situation and the individual.
What You Bring
5-7 years of experience in retail management within a multi-site, multi-product environment, including driving business growth.
Strong operational and financial acumen.
Fluency in French, both spoken and written.
A valid Class 5 driver’s license and access to a vehicle for business travel are required.
Bonus Points
You are comfortable with digital tools and proficient in the MS Office suite, including Excel and PowerPoint.
You are driven by performance and place equal importance on achieving results and on how those results are achieved, in alignment with our values of respect, trust, and integrity.
The position is based in the Greater Montreal area and requires being present in the service centres within your region 70% to 80% of the time; regular travel is therefore required.
We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.
Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.
Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.
If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!
