Operations Manager

Job Title: Operations Manager

Location: St. Alphonse-Rodriguez, Quebec

Reports to: Director and Deputy Director

Employment Type: Full-time

Position Summary

The Operations Manager is responsible for overseeing the day-to-day operational and administrative functions of the organization to ensure efficiency, compliance, and alignment with the organization’s mission. This role supports program delivery by strengthening internal systems, processes, and cross-functional coordination in an Indigenous non-profit environment.

Key Responsibilities

Operations & Administration

• Oversee daily operations to ensure smooth and efficient organizational functioning
• Develop, implement, and improve operational policies, procedures, and systems
• Manage office operations, facilities, and external relationships with correctional services and other agencies, Indigenous organizations and communities, etc.
• Ensure compliance with organizational policies, funder requirements, and relevant regulations

Program & Organizational Support

• Collaborate with program and case management personnel to ensure operational needs support effective service delivery
• Support strategic planning initiatives and organizational growth efforts
• Serve as a key liaison between staff, leadership, and external partners

Risk Management & Compliance

• Identify operational risks and implement mitigation strategies
• Ensure health, safety, privacy, and data protection standards are met
• Support Board governance processes and documentation where applicable