Supervisor, Engagement Processing, GTA Tax

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. 

The Engagement Processing (EP) function is a vital part of the firm’s Business Enablement Services and is focused delivering timely, high-quality products, while supporting an environment that enhances both the staff and client experience.

KPMG is looking for a Supervisor, Engagement Processing, which is a hands-on role responsible for overseeing day‑to‑day operations, ensuring accuracy and consistency in deliverables, supporting tax return processing activities, and guiding a team of Processors.

• Oversee, supervise, and support the Tax EP Team across operations, performance management, training, and process implementation.
• Ensure timely, accurate processing and filing of tax returns by the EP Team; provide coaching, guidance, and hands‑on support.
• Support tax return processing, including assembling and efiling returns for GTA Tax practices with varied procedures.
• Participate in office rotation to assemble tax returns for delivery to internal staff and clients.
• Review documentation for completeness and accuracy before filing.
• Maintain filing systems and manage lockdown processes.
• Serve as Tier‑2 escalation support for service delivery issues.
• Implement and monitor Tax EP policies, processes, templates, and quality standards.
• Optimize use of workflow systems and technology.
• Manage resource utilization, workload distribution, and staffing schedules.
• Monitor quality, client satisfaction and engagement feedback.
• Collaborate with EP Supervisors to ensure consistency and continuous improvement.
• Lead workflow optimization and promote a proactive team culture.
• Stay current on KPMG tools and tax software; ensure the team remains trained and up to date.
• Manage the full performance development cycle, including goal setting, reviews, and calibration.
• Motivate and support team members, addressing both positive and constructive feedback.
• Lead onboarding and facilitate regular team meetings.
• Identify training needs and work with counselees to address them.

At times, business needs arise, and employees are required and agree to work beyond their normal workday or work week to fulfill the accountabilities required for their job.  Likewise, people need time to devote to personal matters, and our approach to flexibility provides for this.

• College diploma or an equivalent education/experience
• Minimum 5 years’ of administrative or data processing experience
• Strong leadership, supervisory, and relationship‑management skills
• Exceptional problem‑solving and conflict‑resolution abilities
• Strong communication skills
• High attention to detail and strong organizational skills
• Advanced MS Word, Excel, Outlook proficiency
• Ability to work independently and manage a team

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $55,000 to $82,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

For more information about KPMG in Canada’s Benefits and well-being, click here.

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.