Director, IT Infrastructure / Cloud / End User Operations and Support Lead ( KPMG Delivery Network)

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The IT Infrastructure / Cloud / End User Operations and Support Lead is a senior leadership role responsible for establishing and driving KDN's IT Infrastructure / Cloud / End User Operations delivery and support strategy - ensuring the seamless delivery of IT services, optimizing infrastructure performance, providing efficient end user support, and driving the adoption of innovative technologies (specifically AI) to meet the business's evolving needs.

• Oversee the day-to-day operations of KDN's IT infrastructure, including servers, storage systems, networks, and data centers.
• Ensure high availability, reliability, and security of all IT systems and infrastructure 
• Manage cloud-based resources, ensuring efficient usage, cost optimization, and security
• Lead the end user support team to provide timely and effective resolution of IT-related issues
  
• Develop and manage support processes, including incident management, problem management, and change management
• Supervise and mentor a team of IT professionals, including Service management administrators, network engineers, system administrators, database administrators and Cloud engineers
• Implement AI-powered automation to enhance operational efficiency and service quality
• Create a culture of innovation and continuous improvement across teamsinclusive language

• Bachelor's degree in Information Technology, Computer Science, or a related field. Master's degree.
• Minimum of 8 years of experience in IT infrastructure, cloud operations, and end user support, with at least 3 years in a leadership role.
• Strong technical knowledge of network architecture, cloud platforms, virtualization technologies, and enterprise IT systems.
• Proven experience in leading and managing IT teams.
• Excellent problem-solving, analytical, and decision-making skills.
• Strong project management skills and experience with project management methodologies.
• Exceptional written and verbal communication skills.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.