Special Project Specialist

About Johnson Controls

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What You Will Do:

Reporting to the Customer Business Manager, provide primary support for the Nurse Call and ICAT environments in a major critical care facility. This facility is 500K square feet and has approximately 125 care beds. ICAT environments include lighting systems, CCTV, access control, intercom, nurse call, real time system location, etc.

Required to work in and contribute to a collaborative IT team environment including both JCI IT and the client’s IT team. Collaborate with hospital IT staff, project management office and site personnel to successfully support the network activities. All activities must conform to Johnson Controls standards for hardware and software.

How You Will Do It:

Under guidance from the JCI ICAT Operations Manager - prioritize projects and support activities around business requirements. Day to day monitoring, reporting and system review of the Nurse Call and ICAT Systems

• Nurse Call

• Real Time System Location (RTLS)

• CCTV

• Access Control

• Responsible for any moves, adds or changes required to these environments.

• Perform the scheduled maintenance activities on ICAT System .

• Perform the scheduled maintenance activities on the ICAT system.

• Using change management tools and represent network changes at the change advisory board. Understanding of network and connectivity.

• Flexible schedule required as the site being supported is 7X24.

• Provide timely and accurate input to the call tracking system to contribute to the online knowledge base. .

• Assist in planning and forecasting yearly network hardware and software for budgeting. Keep the plan updated throughout the year on a quarterly basis.

• Assist in documenting, publishing and training Area employees on all network and PC policies and procedures.

• Develop innovative approaches to improving Quality Measurement results.

What We Look For:

This position requires a minimum of one of the following:

• Bachelor’s degree plus two (2) years ICAT experience, Associate’s degree or College diploma plus five (5) years ICAT experience, or Professional certification plus five (5) years ICAT experience.

• Proficiency in the working on and around various types of computer and electronic equipment is required.

• Possesses excellent troubleshooting and problem solving skills.

• Ability and interest in learning new technologies and systems.

Healty&Safety, Security

Candidates must :

• Undergo a criminal background check
• Be properly immunized for influenza, Hepatitis B and TB or other communicable diseases, in accordance with Project Co’s and the Authority’s occupational health and safety policies and infection control policies and that proper immunization records are maintained.

HIRING SALARY RANGE: $85,000 - $117,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at About us - Johnson Controls Careers