HVAC Team Lead Mechanic (Union)

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

Here's what we have to offer

• Competitive pay.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Encouraging and collaborative team environment.
• Dedication to safety through our Zero Harm policy.
• Company vehicle, tools, and equipment provided to complete all jobs.
• Scheduling and management support.
• JCI Employee discount programs (The Loop by Perk Spot).

What you will do
Are you a seasoned professional with strong leadership skills and technical expertise? Join our team as a Technical Team Lead, where you'll play a pivotal role in ensuring customer satisfaction and operational excellence.

How you will do it

• Coach and mentor branch technicians to deliver exceptional customer service and adhere to operational processes.
• Provide Level 1 technical support and assist with the technical development of team members.
• Ensure compliance with local, and federal legal requirements, maintaining high ethical standards.
• Lead safety initiatives and provide safety instruction to technicians and subcontractors.
• Act as a technical escalation point and provide on-the-job training for other technicians.
• A self-starter who must be able to lead and mentor a team of approx. 15-18 field technicians
• Troubleshoot complex system problems and offer solutions.
• Coordinate with the technical resource team for critical issues.
• Assist management in maintaining proper field operational disciplines.
• Provide input on training needs and development of the branch.
• Develop quotes and estimates for service work and submit them appropriately.
• Assist to schedule and assign technicians with the right skills for repairs or maintenance.
• Communicate with customers to ensure high levels of satisfaction, address operating problems, and recommend system enhancements.
• Provide consultant-level services for building system repairs and enhancements.
• Conduct self-study to improve and maintain technical proficiency, completing all required training and certifications.
• Work closely with Sales on opportunities

What we look for

Required

• Requires a Refrigeration and Air Condition Mechanic Journeyman Certificate
• 10+ years of commercial HVAC experiences & mechanical troubleshooting experiences
• Valid driver's license, appropriate licenses to work with refrigerants
• Good verbal and written communication skills
• Standby schedule rotation is required
• Demonstrated leadership experience and ability to act independently
• Strong interpersonal skills to represent the company to customers and other external contacts
• Ability to explain technical information to both technical and non-technical audiences
• Technical proficiency in the relevant field

JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

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