Insurance Director of Operations

Are you a visionary leader with a passion for streamlining operations and driving excellence? Our client, a well-respected insurance brokerage operating across Saskatchewan, is seeking a dynamic Insurance Director of Operations. This role offers the chance to oversee insurance brokerage functions, shaping the future of a dedicated team committed to exceptional service and operational efficiency. If you’re ready to make a meaningful impact in a collaborative environment, this is the opportunity for you.

Benefits & Perks

• Competitive base salary between $90,000 - $110,000
• RRSP match
• Dental, vision, and extended health care coverage
• Paid vacation plus flex days
• On-site parking for convenience

Responsibilities

• Provide strategic leadership across insurance brokerage operations, ensuring alignment with organizational goals.
• Develop and refine policies, procedures, and best practices to boost efficiency and service quality.
• Monitor KPIs, track performance, and lead continuous improvement initiatives.
• Supervise department heads and foster a culture of accountability, growth, and operational excellence.
• Manage relationships with third-party vendors, oversee technology systems, and optimize workflow platforms.
• Partner with customer-facing teams to uphold high standards of client service and resolution times.
• Assist with budgeting, forecasting, and managing contracts, licenses, and compliance standards.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• CAIB Level III designation required.
• 7+ years of progressive operations experience within insurance brokerage.
• Proven leadership in dynamic, multi-disciplinary environments with a track record of process improvement.
• Proficiency with office productivity tools, CRM systems, and workflow software.
• Excellent analytical, organizational, and communication skills.

At Aplin - together with our brands CompuStaff and Impact Recruitment - we connect great people with great organizations across North America. We believe diverse teams build stronger companies, and we welcome applicants from all backgrounds, experiences, and perspectives. We use AI tools to assist in a fair and efficient matching process, helping our recruiters connect the right people with the right opportunities. To be considered, applicants must be legally entitled to work in Canada, including holding any required permits. Our recruitment services are always free for job seekers.