Intensive Case Management Worker - Community Crisis & Addictions Safety Team

Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.

Location: Any Homes First Shelter

Hours of Work: Monday to Friday, 12 pm to 8 pm

Salary: $28.76/hour

Applicants must quote “ICM-CAS”

This position supports clients in crisis, who have addictions, and have mental health to access supports, de-escalate, and engage in harm reduction supports, while adhering to the mission statement and policies and procedures of Homes First Society.

• Build working relationships with clients who have complex needs inside and outside the shelter.
• Support clients living rough (living in encampments, tents, outside) and at the shelter with complex needs to access shelter services, harm reduction supports, and treatment access.
• Support clients to develop harm reduction plans to support clients to utilize harm reduction techniques and technologies to mitigate overdoses.
• Work in conjunction with safe supply clinics, pharmacies that administer safe supply, and primary care providers.
• Work with support teams to help clients access shelters, services, resources, and housing.
• Conduct perimeter walks around shelter(s).
• As necessary accompany clients into the community to provide support and services.
• Make referrals to the addictions, harm reduction, mental health, and physical health supports and services.
• Provide harm reduction education to clients on individual and group basis.
• Ensure that client information collected is shared with co-workers on the client services team to assist in determining the clients’ needs and developing crisis plans.
• Complete and utilize assessment tools to gather information to inform the development of client support plans
• Develop, implement and monitor individual client support plans and crisis plans for clients as required
• Respond to conflicts, utilizing crisis intervention, and desecration, and prevention skills when required
• Work from a Housing First, Harm Reduction, and Trauma informed care philosophy
• Within your team, regularly visit clients and update assessments, support plans, and consents to support client harm reduction needs
• Staff will be trained to respond to overdoses using oxygen, oximeters, intermuscular naloxone, and nasal naloxone.
• Regularly complete client documentation, reports on clients, and providing data to complete reports
• Other duties as required

• Minimum one year experience in related post-secondary education, student placements, or equivalent combination of education and experience
• Ability to compile information to complete reports
• Demonstrated ability to utilize case management software systems
• Highly development harm reduction skills
• Experience with conflict resolution and negotiation skills
• Knowledge of mental health and addiction issues and several years’ experience working with clients

with these issues

• Experience with individuals who lack primary health care and/or struggle to maintain medication regiments
• Demonstrated experience with harm reduction approaches and knowledge of necessary information and referrals to allow individuals the option to adopt some of the approaches into their daily lives
• Expertise in navigating the criminal justice system on all levels; court appearances, probation sentences, community legal clinics, and police departments an asset
• Highly developed understanding of and ability to communication appropriate professional boundaries
• Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector

considered an asset

• Knowledge of group processes/dynamics
• Demonstrated ability in Microsoft Office
• Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
• Ability to work evenings
• Knowledge of and/or experience with the homeless population, diversity issues, anti-discrimination practices and systemic reasons for homelessness
• Able to lift 20 pounds

Working in an environment where there may be smoke is required.

The successful applicant must provide a criminal record check that is satisfactory to Homes First Society. Homes First Society is an equal opportunity employer

Please no phone calls, only those people selected for interviews will be contacted.

Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.