Shelter Supervisor near Yonge Street & Finch Ave (SS-WW)
Mission Statement: Homes First Society develops and provides affordable, stable housing and support services to break the cycle of homelessness for people with the fewest housing options.
Position type: Full time, Permanent
Location: near Yonge St and Finch Ave E
Hours of work: Wednesday to Sunday, 8am-4pm
Start date: ASAP
Submit Resume to: ramya.rengaraman@homesfirst.on.ca
APPLICANTS MUST QUOTE “SS-WW"
Job Responsibilities:
- Support and supervise a unionized workforce within the context of the Collective Agreement.
- Ability to communicate and assign job responsibilities and duties to frontline staff
- Foster effective teamwork and a positive work environment by supporting staff development through guidance, motivation and training
- Apply and assist in verbal de-escalation and crisis prevention strategies to effectively manage and defuse high-tension and potentially volatile situations
- Contribute to staff support following serious incidents by raising awareness of available resources and promoting workplace wellness
- Provide guidance and support to frontline shelter staff and community partners in accordance with Toronto Shelter Standards and Homes First policies and procedures.
- Ability to work effectively with clients, community agencies, general public and/or staff to address service inquiries, request for information, and complaints.
- Ensure appropriate records and controls are maintained with administration of transportation supports and managing shelter supply inventory.
- Help support the implementation of program changes focused on the optimization and continuous improvement of the performances and practices related to shelter service delivery
- Manage employee performance and perform necessary administrative duties such as vacation planning, timekeeping, performance reviews, etc.
- Ensure effective communications with other departments within Homes First Society as well as with external agencies
- Support with data collection, evaluation, and development
- Ensure that all reports and documentation is completed to agency and Shelter Standards
- Be able to work outside work hours when required
- Willing and able to participate in a rotating 24-hour on-call schedule and provide appropriate support to the calling site
- Other duties as required
Qualifications:
- Post-secondary education in related field or equivalent in education and experience
- At least 3 years’ experience working with people who are homeless, under-housed and dealing with addictions and mental illness.
- At least 1 years’ experience supervising unionized staff.
- Ability to work effectively in a collaborative team environment
- Excellent communication, customer service and time management skills
- Demonstrated interpersonal, decision making, conflict management, critical thinking, and organizational skills
- Knowledge of relevant laws, standards and guidelines; including the Toronto Shelter Standards
- Familiarity of the Employment Standards Act, Occupational Health and Safety, Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and Personal Health Information Protection Act (PHIPA).
- Demonstrated ability to work with 2SLGBTQ+ communities including demonstrated experience integrating anti-racism, anti-oppression and intersectional values and principles into daily practice
- Ability to be self-directed, work independently and manage a varied workload.
- Certificates in First Aid, CPR, Crisis Prevention and Intervention an asset
- Certificate of Completion of Homelessness Learning Hub’s Harm Reduction for the Homelessness Sector considered an asset
- Demonstrated experience working with refugees and newcomers
Working in an environment where there may be smoke is required.
The successful applicant must provide a criminal record check that is satisfactory to Homes First Society.
Homes First Society is an equal opportunity employer
Accommodation
Homes First is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known and we will work with you to meet your needs.
