Description
Position purpose:
The Mobile Service Technician (MST) serves as a subject matter expert in large equipment (LE) operations, deliveries and general maintenance, the LRTs & MSTs) are responsible for ensuring LE operational rental readiness, providing LE expertise to customers and TRC associates, and performing general maintenance of assigned rental fleet. Field technicians must plan and coordinate their day by balancing the prioritization of rental business objectives, TRC location’s LE general maintenance needs, and customer’s service demands, while executing on the processes, behaviors, and expectations for meeting rental standards and customer’s needs.
The MST must uphold The Home Depot’s core values and project a positive image. While maintaining a high level of professionalism, following The Home Depot’s safety policies and procedures are critical to performing their role as Mobile Service Technician. Each associate has the responsibility of providing a safe working environment by following all safety policies & standards.
Major tasks, responsibilities, and key accountabilities:
- LE Field Technicians are responsible for fostering a culture of customer service & support and should GET involved with store TRC associates to provide the solutions our rental customers need to successfully complete their projects.
- Work in accordance with all safety protocols by following all Home Depot policies, such as: Home Depot’s Standards of Performance, safe driving practices, using proper lifting techniques, and utilizing all necessary and prescribed personal protective equipment (PPE). Follow all safety and Hazmat procedures.
- Inspect equipment for rental readiness and safe operation. Maintain Tool Rental Centre (TRC) Large Equipment (LE) parking lot standards and ensure there are 3 points of security on all towable equipment.
- Ensure safe operation and equipment rental readiness by performing specified general maintenance.
- Review rental fleet inventory accuracy and GPS operation.
- Maintains accurate parts inventory in vehicle and/ or shop locations.
- Deploys new equipment to store locations and provides training to store associates on large equipment rental process.
- Communicate clearly, both verbal and written, partnering with store TRC associates, teammates and customers.
- Assist with turn guides and check in/out process for TRC associates.
- Maintain vehicle compliance in accordance with company, provincial regulations, and Ministry of Transportation (MTO) guidelines and maintain & certify accurate Electronic Logging Device (ELD - Samsara), Hours of Service (HOS) driver logs/vehicle inspections and vehicle documentation.
- Provides support throughout the rental period for customers and rental associates, which may include providing best-in-class LE delivery and pick up services.
- Performs work at store locations, company shop locations, job sites, etc.
- Perform other duties as assigned.
Nature and Scope:
This position reports to the Regional Rental Manager. This position has no direct reports.
Minimum Qualifications:
- 2 years of relevant work experience
- High School Diploma, GED, Technical or Trade School - or equivalent experience in a field of study related to the job
Must be 18 years or older - Must be legally permitted to work in Canada
- Must pass a background check
- Valid Driver’s License for the province you reside in and good driving record
Preferred Qualifications:
- Experience and ability to provide exceptional customer service.
- Strong work ethic and ability to work independently
- Working knowledge of handheld technology (ex. smartphone, laptop, tablet, applications, etc.).
- Working understanding of safe load securement, tie downs, and transport
- Working knowledge and understanding of Ministry of Transportation (MOT) guidelines and Safety regulations
- Ability to adapt to unforeseen circumstances, including weather, traffic, etc.
- Ability to respond to common inquiries or complaints from customers; doing what is necessary to exceed customer expectations.
- Experience in equipment rental industry, auto/truck mechanic, oil and gas mechanical, light industrial equipment, mechanical/technical aptitude.
- Basic knowledge of construction equipment, including trenching and earthmoving machines.
- Ability to define problems, collect data, establish facts, troubleshoot, and draw valid conclusions.
- Resides within 25 kms of target city or willing to commute to base location
Physical Requirements and Environment:
- May include physical demands such as lifting (up to 80 lbs.) from the waist, lifting from the shoulder, prolonged standing, bending, kneeling, crawling underneath equipment, climbing on top of equipment, reaching, and stretching.
- Environment will require repetitive hand, wrist, and arm movements, including skilled work with fingers. Occasionally, employee will be required to work at heights.
- Parking lot work: working outdoors in extreme hot and cold temperatures; working around dirt, grease, fumes, oils, and chemicals; prolonged exposure to loud noises from engines, compressors, power tools, and equipment.
- May require overnight travel less than 10% of the time.
Hours of Work:
Position is full time, requiring a minimum of 40 hours per week. Regular scheduled shifts will include weekends and may be asked to work outside of regularly scheduled shifts.
