Program Manager

Position #: 25-04 (Program Manager)

Expected Start Date: As soon as possible

Union: OOS

Facility: Health Quality Council

City/Town: Saskatoon

Type: Full-time regular

FTE: 1

Shift Information: Days

Hours of Work: 5 shifts of 7.5 hours per 1 weeks

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: $96,008 to $124,811

Job Description: 
Position Purpose:
The Program Manager at HQC contributes to the mission and vision of the organization by:

• Effectively managing and operationalizing a program area or multiple project teams to achieve HQC’s priorities. This should be done in accordance with the organization’s operational plan, as determined and delegated by HQC’s Leadership team.
• This position reports to a Program Director. This position manages a team of professionals including weekly check-ins, quarterly and annual performance reviews.

Responsibilities

• Work closely with the Program Director, cross functional teams, with senior staff and assigned managers, to develop the scope, deliverables, required resources, work plans, budget, and initiatives required to achieve HQC's program area priorities.
• Lead, manage, and operationalize a program area or multiple project teams by providing direction, coaching, and development to HQC staff who report to the program manager.
• Ensure employees are clear on expectations, have well-defined roles and responsibilities, receive necessary resources and support, and benefit from timely feedback and coaching to achieve performance targets while developing and leading a successful team.
• Develop, implement, and lead organizational change in ways that actively engage individuals and teams in constructive problem solving that enables continuous process improvement.
• Establish and maintain key relationships and work collaboratively with health system partners and community-based partners to achieve shared priorities.
• Build capacity, capability, motivation, and energy for change using quality improvement methods and measurement approaches.
• Curate information, knowledge, and evidence through a systematic learning approach to identify and inform improvement opportunities for priority work with stakeholders and provincial partners.
• Perform other duties as assigned.

Standards

• Thorough understanding of project/program management techniques and methods.
• Excellent knowledge of performance evaluation and change management principles.
• Outstanding leadership and organizational skills.
• Quarterly performance reviews are conducted and documented for all direct reports using the HQC Employee Learning and Performance System (HELPS). Regular one-on-one check-ins and coaching occurs. Annual learning plans developed, implemented, and evaluated for all direct reports.
• Program outcomes and targets consistently met within the parameters set by the director.
• Project charters and work plans are completed and regularly updated.
• Oral and written communications demonstrate commitment to organizational strategies and priorities. Messages shared internally and externally are clear, consistent, and compelling.
• Takes necessary actions to ensure organizational policies and contractual and legislated obligations are met within areas of responsibility. (For example, data sharing agreements, privacy legislation, occupational health, and safety policies.)

Travel Required: Some travel might be required.

Human Resources Exemption: No

Education

• Master’s degree in a health-related discipline, education, engineering, social sciences, business or public health administration or statistics and three years of work experience, preferably in a health environment, or;
• Bachelor's degree in a health-related discipline, education, engineering, social sciences, business or public health administration or statistics and five years of work experience, preferably in a health environment.

Licenses

• Valid Class 5 driver's license

Other Education and Training

• Prior management experience would be considered an asset.
• Training in quality improvement science, tools, and methods (ie. Lean Leader Certification, Lean Improvement Leaders Training or other).

Other Information

• Satisfactory criminal record check.
• An assessment to confirm the applicant’s knowledge and skill will be administered during the interview process.
• Please visit HQC’s careers website before applying for more information on the recruitment process and the job description: https://www.saskhealthquality.ca/about-us/careers/