Information Technology Technician

Position #: V48349

Expected Start Date: December 31, 2025

Union: CUPE

Facility: Regina General Hospital

City/Town: Regina

Department: Academic Health Sciences - College of Medicine Regina Campus IT

Type: Casual - No guaranteed hours

FTE: 0

Shift Information: Days , Evenings

Hours of work : 8 Hours of shifts

Relief: No

Float: No

Field Hours: No

Salary or Pay Band: Pay Band 13 $27.990 to $30.000 (3 step range)

Travel Required: No

Job Description: Provides remote and on-site technical maintenance and support for all computer systems and network users. Deploys new hardware and software. Ensures network security is maintained.

Human Resources Exemption: No

Education

• Computer Systems Technology diploma

Competencies

• Interpersonal skills
• Decision making skills
• Communication skills
• Advanced - Computer skills
• Analytical skills
• Problem solving skills

KEY ACTIVITIES:

A. Maintenance, Troubleshooting and Problem Solving

• Provides end users with hardware and software maintenance and support.
• Ensures network security is maintained.
• Troubleshoots hardware/software /network issues.
• Investigates/analyzes reported problems.
• Prioritizes competing problems.
• Researches and implements solutions to problems.
• Documents all support calls/requests and action(s) taken.
• Sets up and maintains network accounts. 
• Provides back-up services.

B. Installation/Upgrading Computer Equipment 

• Researches new hardware /software/network applications.
• Certifies and tests new hardware/software applications.
• Coordinates/facilitates deployment/installation of computer equipment.
• Configures computers with a wide variety of software.
• Performs data transfer from computer to computer.
• Maintains records of all new installations/moves, including hubs, switches, closets, etc.
• Upgrades software and hardware.

C. Training 

• Provides computer related training for staff

Other Information

• Valid driver's license, where required
• Official Description at: //www.working-for-health.ca/supportjobevaluation