Benefits Services Officer, Employee Benefits

Closure Date: May 3, 2026, 11:59 PM CST

Position #: 100226

Union: Out of Scope

Bargaining Unit: OOS - 3sHealth T&C

City/Town: Regina

Facility: 3sHealth

Department: Employee Benefits

Type: Full-time temporary

Expected Start Date: May 19, 2026

Expected End Date: May 19, 2027

Number of positions: 2

Hours of Work: 1 week rotation 

Salary: Pay Band 2 ($53,796 to $69,933)

The Benefit Services Officer is responsible for providing service and support to participating Employers and plan members by handling inquiries regarding the insurance and benefit programs 3sHealth provides.  The Benefit Services Officer is also responsible for processing incoming mail, answering a large volume of calls and recording details of each call received, responding to a large volume of emails, and processing workflows and queries.

Experience:

• Experience in benefits administration OR customer service, ideally in a call centre environment

Qualifications:

• Undergraduate degree or diploma or equivalent combination or education and experience

Knowledge, Skills & Abilities:

• Strong communication skills and a genuine desire to help others

• Ability to acquire and maintain a comprehensive knowledge of all Employee Benefits plan provisions and operating procedures, and become a knowledgeable and productive user of various member databases
• Ability to identify root cause of issues and develop/recommend solutions.
• Ability to manage conflict in real time and focus on problem solving.
• Ability to manage time and set personal goals and priorities to achieve department results.
• Ability to understand customer needs and identify improvement opportunities
• Ability to work efficiently and effectively as part of a cross functional team.
• Advanced knowledge of MS Office Suite and related software, including SharePoint
• Basic knowledge of mathematical concepts and applications used in the financial industry
• Commitment to client service, teamwork and collaboration.
• Excellent written and verbal communication skills, and high attention to detail
• Certification as an Employee Benefits Specialist would be considered an asset
• Knowledge of lean processes would be considered an asset

• Knowledge of lean processes would be considered an asset