Central Intake Clinician

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do. We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcare takes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we are committed to being an innovative center of excellence in community hospital care.

Mississauga-Halton Central Intake Program is the single access point for referrals for diabetes education services in the Mississauga Halton region.

The Central Intake Clinician is accountable for managing the day-to-day clinical activities related to diabetes referral management. This includes:

• Review incoming referrals to diabetes education programs and other related chronic disease services for clinical acuity, content completion and service request
• Triage and route referrals to appropriate diabetes program following criteria and guidelines
• Collaborate with internal and external stakeholders to ensure ongoing evaluation and streamlining of the referral process
• Conducting data analysis of referral patterns to identify gaps services
• Develop and maintain appropriate triaging and decision tools and updated policy and procedure manual to support the central intake process and operation
• Developing methods to ensure integrated care coordination between the Central Intake Program, referring physicians and diabetes education programs
• Assist with the adoption and utilization of the eReferral solution for diabetes referral management
• Develop targeted quality improvement strategies in collaboration with specific stakeholders to implement ongoing process improvement and adoption of the Central Intake Program, including participation in regional planning activities

• Registered Nurse or Registered Dietitian
• Certified Diabetes Educator certification preferred
• Minimum 3 years experience in direct diabetes education and management
• Demonstrated ability in clinical assessment, critical thinking and problem-solving
• Demonstrated skills in collaboration, organization and change management
• Strong knowledge of regional diabetes education and other chronic disease services
• Understanding of healthcare delivery processes, benchmarking, activity tracking
• Understanding of electronic referral solution and impact on workflow preferred
• Ability to work independently and set work priorities in collaboration with team members
• Strong written and verbal communication skills and excellent customer service skills
• Able to operate with confidence in a self directed manner, comfort with new and evolving processes, strong problem identification and resolution skill
• Knowledge of other languages, including French is a strong asset
• Must be physically able to do the job
• Excellent employment and attendance record

Hours: Monday to Friday, 8am-4pm

Salary: $46.004 to $59.637 per hour

Date Posted: December 1, 2025

Internal Applicants Due By: December 8, 2025

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Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture. If you are passionate about what you do, motivated by a job well done, and as committed to excellence, quality and patient satisfaction as we are, we'd like to hear from you. Please attach your current resume directly to this posting.

We thank all those who apply but only those individuals selected for further consideration will be contacted.

Halton Healthcare is committed to providing accommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Act mandates that hospitals establish health surveillance programs for all individuals working within the hospital. This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.