Description
Our client, a well-known retailer, is currently looking for a Customer Service Agent to join their team!
Full-time. Permanent.
Responsibilities:
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Full-time. Permanent.
Responsibilities:
- Respond to customer requests and questions;
- Answer incoming calls and redirect them to the appropriate people;
- Conduct research to help customers resolve their issues;
- Manage returns and exchanges;
- Order and receive office supplies;
- Perform all other related duties.
- Work experience in a similar role;
- Knowledge of an ERP system;
- Computer savvy;
- Excellent oral and written communication skills;
- Bilingualism in French and English (in order to communicate with English-speaking clients 50% of the time).
- Group insurance;
- Group RRSP;
- Access to telemedicine services;
- Employee discounts;
- On-site cafeteria and break room;
- Free on-site parking;
- Work-life balance;
- Opportunities for growth and professional development.
