Description
In the role of Technical Service Coordinator, your primary mandate will be to coordinate technical operations related to service calls and planned work requests within the Service Department. More precisely, you will have to :
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- Receive and register client requests in the internal management system;
- Receive and process service calls, including 24/7 service center requests;
- Coordinate service requests with the planner to ensure optimal scheduling of interventions and assignment of technicians;
- Distribute tasks to be performed and select personnel assigned to projects based on availability and skill sets;
- Provide technical support to the team in the execution of service calls and planned work;
- Ensure compliance with quality and safety standards in all operations;
- In collaboration with the Technical Director, participate in resource evaluations to support skills development;
- Respond to clients with a solutions‑oriented approach and ensure effective follow‑up on their requests;
- Accurately identify client needs and propose technical solutions tailored to those requirements;
- Support and guide clients in the development of their projects;
- Identify potential medium‑ to long‑term business opportunities and report them to the Technical Director;
- Maintain professional, trusted relationships with clients;
- Provide technical assistance to teams during on‑site interventions;
- Contribute to the continuous improvement of work methods and procedures;
- Collaborate with the Technical Director to identify operational challenges and propose solutions;
- Analyze specifications and costs, and prepare quotations according to client requests;
- Monitor projects according to the established schedule and ensure deadlines are met;
- In collaboration with administrative support, participate in the billing and project close‑out process;
- Review and approve timesheets for projects related to service calls;
- Perform any other related duties as required.
- Hold a college diploma (DEC) in Industrial Electronics, Engineering, or any other equivalent education;
- 7 to 10 years of experience in a technical role or experience in technical service coordination;
- Relevant experience in customer relations and technical support;
- Experience with an ERP system or a service request management tool;
- Hold a Class C license (an asset);
- Be fluent in French and English, both spoken and written, to communicate effectively with our partners outside of Quebec.
- Possess up-to-date technological knowledge;
- Proficient in using Microsoft Office Suite.
