Client Account Manager

• Wellness leave (32 hours)
• Customizable group insurance plan
• FTQ RRSP with employer contribution
• Free parking
• Stimulating work environment
• Close, accessible management

Reporting to the VP customer support, the incumbent is responsible for managing customers, acting as a representative of their portfolio and being the contact person (main point of contact) between the company and customers.

Responsabilities

• Responsible for all activities related to customers (review, update of contracts and knowledge of contracts, quotes, orders, delivery reports etc.) ;
• Occasional project management ;
• Milestone tracking ;
• Change management (risk analysis), action case and FAI contract review ;
• Participate in project meetings, capture key actions and decisions, communicate appropriate decisions ;
• Work in collaboration with estimators, purchasing, inspectors, methods agent and planning ;
• Identify, analyze and escalate any issues, risks or changes ;
• Identify and propose process improvements related to project control ;
• Customer portfolio loyalty and prospecting ;
• Meet regularly with the client to stay on the lookout for new opportunities ;
• Complaint management (quality problems, certificates, RMA etc.).

• DEC in business administration or any other discipline deemed relevant ;
• More than 3 years' experience in account development, negotiation and management will be highly regarded ;
• Experience in project management is a strong asset.

• Excellent proficiency in French (spoken and written), along with advanced proficiency in English (spoken and written), is required to support regular communications with clients and suppliers outside Quebec;
• Good command of the Microsoft suite ;
• Experience of systems with an ERP/MRP. Experience with EPICOR software will be considered an asset ;
• Experience in the manufacturing field and/or aeronautics an asset ;
• Knowledge of R&O and military field (an asset).

• Ability to build trust with customers, partners and staff;
• Demonstrate good interpersonal skills, listening skills and a good level of quick analysis ;
• Be autonomous and rigorous to be able to organize one's daily tasks and not miss any customer deadlines ;
• Knowing how to withstand stress without losing precision and quality in the answers given to customers ;
• Have negotiation, communication and teamwork skills ;
• Be well organized and able to effectively manage multiple priorities ;
• Ability to manage multiple projects at once ;
• Interest in working in a constantly changing environment ;
• Initiative, self-discipline and analytical thinking.