Business Analyst (ERP/Digital Transformation)

Purpose of the position

Reporting to the continuous improvement supervisor, the business analyst acts as a strategic bridge between business teams and information technology. he/she analyzes, models, and optimizes business processes in order to design, implement, and enhance it solutions — primarily centered around a corporate ERP — that support the group’s performance, growth, and operational standardization. he/she ensures that delivered solutions meet operational, financial, and regulatory requirements while promoting continuous improvement, innovation, and user adoption.

Responsibilities

• Analyze business needs across various departments (finance, operations, quality, supply chain, sales, production);
• Map, document, and optimize business processes;
• Identify opportunities for automation, standardization, and efficiency improvements;
• Actively participate in the implementation, evolution, and optimization of the ERP system (EPICOR);
• Configure, test, and validate ERP solutions according to business requirements;
• Act as a key resource for users throughout project phases (analysis, testing, deployment, post‑implementation);
• Prepare and deliver functional training and produce user documentation;
• Support change management to ensure effective adoption of new solutions;
• Diagnose and resolve application incidents and anomalies (root cause analysis, follow‑up, and resolution);
• Perform functional testing and ensure the quality of delivered solutions.

Job Requirements

Educational requirements

• Bachelor’s degree in computer science, information systems, industrial engineering, operations management, or any other relevant field.

Technical Skills

1 to 5 years of relevant experience in business analysis or information systems;

• Strong understanding of business processes: finance, operations, supply chain, manufacturing (an asset);
• Proficiency in SQL and strong data analysis capabilities;
• Experience with an ERP system (EPICOR strongly preferred);
• Knowledge of reporting and performance indicator tools (Power BI – an asset);
• Experience in ERP implementation or continuous improvement initiatives

Personal Skills

• Strong interest in technology and digital transformation.
• Results‑oriented with strong problem‑solving skills.
• Excellent analytical, synthesis, and communication abilities.
• Autonomous, well‑organized, and able to manage priorities effectively.
• Skilled at documenting and simplifying technical concepts.
• Collaborative mindset with a strong internal‑customer focus.
• Valid driver’s license.