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GCM Consultants inc.
Telecommuting

IT Technician - GxP Operations Support

GCM Consultants inc.

Mont-Royal,QC
  • To be discussed

  • 37.50 h - Full time

  • Permanent ,Telecommuting job

  • Day

  • Published since 3 weeks ago

  • 1 position to fill as soon as possible

Apply Now

Benefits

KuriosIT, a subsidiary of the GCM Group, is committed to the well-being and professional growth of its employees.

To support this commitment, the company has implemented a structured onboarding program for new employees as well as a continuous training plan. Our work environment is young, dynamic, and collaborative, encouraging open communication and teamwork.

KuriosIT offers a competitive benefits package, including group insurance and a group retirement savings plan (RRSP).

Flexible Work Policy

KuriosIT strives to provide employees with a work environment that meets their individual needs. Our flexible work policy allows employees to work from the office and/or remotely, offering an excellent work-life balance and flexibility in organizing their work schedules.

Benefits of Joining Our Team
  • Dynamic team that enjoys collaborating to successfully deliver challenging projects
  • Flexible working hours
  • High-performance work equipment and environment
  • Competitive salary based on experience and qualifications
Position Summary

As an IT Technician – GxP Operations Support, you will provide first-line technical support for computerized systems used in regulated environments (pharmaceutical, biotechnology, and related industries).

You will work directly with users and critical systems supporting production, laboratory, and quality operations to ensure system availability, reliability, and compliance. The role includes occasional interventions in controlled environments (clean rooms), requiring strict adherence to established procedures.

This is a full-time onsite position, five days per week, at our client's facility located in Montreal.

Key Responsibilities
  • Provide Level 1 and Level 2 technical support for GxP systems (connected equipment, applications, and related technologies)
  • Diagnose, document, and resolve technical incidents in accordance with Standard Operating Procedures (SOPs) and GxP requirements
  • Occasionally work in controlled environments (clean rooms) to support production equipment and end users
  • Create, modify, and deactivate user accounts while ensuring compliance with regulatory requirements and internal procedures
  • Accurately document incidents, service requests, and interventions within ticketing systems
  • Provide real-time support for production and laboratory operations, including troubleshooting and user assistance
  • Participate in basic testing activities and post-deployment verification
  • Assist with system deployments, upgrades, and change control activities
  • Contribute to maintaining system compliance, including audit trails, best practices, and procedural adherence
  • Support audits by providing evidence and documentation related to support activities
Technical Requirements
  • College diploma (DEC) or Attestation of College Studies (AEC) in Information Technology, Computer Science, or a related field
  • 1 to 5 years of experience in IT support within a regulated environment
  • Experience providing end-user support (help desk, application support, or field support)
  • Basic knowledge of GxP environments (strong asset)
  • Familiarity with industrial or laboratory systems
  • Understanding of fundamental IT best practices, including:
    • User access management
    • Documentation and traceability
    • Incident and change management
  • Ability to work in environments governed by strict procedures (SOPs)
  • Proficiency in both French and English is required from time to time, as the incumbent will collaborate verbally and in writing with colleagues and clients outside Quebec
Skills and Competencies
  • Excellent customer service skills
  • Ability to work effectively in critical operational environments
  • Strong attention to detail and discipline in documentation practices
  • Strong analytical and problem-solving skills
  • Self-motivated and resourceful
  • Ability to manage priorities in a fast-paced environment
  • Strong communication skills with non-technical users
  • Team-oriented mindset and ability to collaborate across functions
  • Ability to adapt to controlled environments (e.g., clean rooms)

Please note that the masculine form is used solely to simplify the text and is not intended to be discriminatory.

Available Office Locations
  • Montreal
  • Varennes

Work environment

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Equal Opportunity Employer

This employer is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations are available on request for candidates taking part in all aspects of the selection process.

Requirements

Level of education

Professional

Diploma

undetermined

Work experience (years)

3-5 years

Written languages

undetermined

Spoken languages

undetermined

Apply Now
Internal reference No.

10139-20260414001

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