Marina Lead (Summer 2026)

Role Summary

The Marina Lead’s primary responsibility is to maintain superior customer relations by acting as a liaison between Friday Harbour Marina, its customers and the public. The Marina Lead’s main job duties include operating all functions of a marina fuel dock, greeting all boaters, attending to customer concerns, maintaining marina facilities and assist the Marina Leadership team in executing daily operations during scheduled shifts.

Responsibilities

• Responsible on a scheduled basis overseeing the daily operations of the Marina
• Lead shift briefings and delegate tasks to Colleagues
• Maintain a calm demeanor during periods of high volume or unusual events to keep Marina operating to standard and to set a positive example for the team
• Assist with new Colleague training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
• Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to ensure operational excellence and to improve performance
• Greet visitors, ascertain nature of business and provide direction to visitors
• Assist Marina leadership with administrative duties
• Accurate opening and closing of cash, fuel dispensers and fuel dock operations
• Assist with retail sales including marine products
• Perform multiple daily dock walks to check on vessels, vacancies, customers and dock conditions and safety
• Monitor docks and vessels during inclement weather
• Assist guests with docking and departures
• Build trustful and dependable relationships with customers
• Ensure area is clean; empty garbage receptacles and pick up litter
• Ensure work area is clear of potential hazards such as slippery objects or tripping hazards such as ropes or debris
• Respond to customer requests for fuel, including waste water service
• Attend to and clean up small oil spills
• Ensure sensitive material is kept secure and handled in an appropriate manner
• Consult and collaborate with others as needed to ensure thorough and effective work productivity and to promote teamwork
• Use appropriate communication, methods and actions to establish a courteous and professional working relationship
• Monitor and respond to marine radio calls
• Provide a high level of customer service to all guests and slip-holders
• Compliance with all safety regulations of assigned tasks, and ensure a clean and safe working environment with active participation in the health and safety program
• Adhere to all environmental policies and programs as required

Requirements

• High School diploma required and enrolled in post-secondary education focused on hospitality and tourism or similar an asset
• poses a valid Pleasure Craft Operators Card or willing to get within 30 days
• Minimum 2 years’ experience in a marina or customer service environment
• Experience with boats is preferred
• Possession of a Valid First Aid Certificate and CPR Certification an asset
• Must be able to swim and tread water for two minutes
• Must possess excellent customer service skills
• Must be computer literate
• Strong verbal and written communication skills
• Detail-oriented and works with a high degree of accuracy
• Ability to multi-task in a fast-paced environment
• Must be extremely responsible with integrity and ability to maintain confidentiality and discretion

Working Conditions

• Must be able to work flexible hours including evenings, weekends, and holidays
• Required to move, lift, carry, pull, and place objects weighing less than or equal to 30 pounds without assistance
• Stand, sit, or walk for an extended period or for an entire shift
• Reach overhead and below the knees, including bending, twisting, and pulling
• Move over sloping, uneven, or slippery surfaces
• Significant exposure to varying weather conditions
• Will encounter obnoxious smell from wastewater, gasoline and diesel fuels
• Will encounter hazardous materials, dangerous or toxic substances and chemicals
• May encounter excessive noise from boat engines and equipment
• Work area is located alongside deep water