Description
Hello,
I'm Robin, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions.
I work on two types of recruitment: temporary and permanent.
As a Senior IT Technician, you will be responsible for daily on-site client visits to provide technical support and service. You will handle diverse situations, ensuring fast and effective problem resolution while maintaining strong customer relationships.
Key responsibilities include:
Respond to service calls and troubleshoot technical issues at client sites (70%).
Perform regular maintenance under annual service contracts (10%).
Install new IT systems, both hardware and software, for new clients (20%).
Provide advice and recommendations based on your assessments during visits.
Act as a trusted advisor, supporting clients with solutions, improvements and best practices.
Participate in the deployment of new technologies and ensure quality follow-ups.
We are looking for a candidate who:
Has solid experience in IT support and field service work.
Is comfortable traveling to client sites daily (vehicle required - Montreal & surrounding areas).
Communicates clearly and professionally with clients.
Shows autonomy, initiative and problem-solving ability.
Is resourceful and confident when handling on-site interventions.
Assets: experience with Microsoft, Cisco, Dynacom, TrendMicro, ACCEO, wwwilliam.coop.
Working Conditions
Start date: Immediate
Travel required: Must have a car for field visits
Rapidly growing tech company with strong SME client base
Specialized training and development opportunities
Performance bonus program + positive, collaborative work environment
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