Description
Closing Date (MM/DD/YYYY):
05/20/2026Worker Type:
PermanentLanguage(s) Required:
EnglishTerm Duration (in months):
Salary Range (plus eligible to receive a performance based incentive, applicable to position) :
$61,370 - $83,030Why FCC?
At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.
Here’s what you can expect when you join our team:
Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options
How you’ll make an impact
In this role, you’ll be the go-to resource people count on when technology gets in the way of great work. You’ll quickly diagnose and resolve service desk issues, communicate clearly and confidently with both technical and non-technical users, and take ownership of your queue while collaborating with a high-performing team to meet service goals.
You’ll also make an impact onsite-supporting technology setup and equipment moves as needed, bringing strong technical knowledge to each interaction and translating solutions into plain language. Along the way, you’ll help implement and support commercial off-the-shelf tools through thoughtful configuration and occasional light scripting, so teams have reliable, easy-to-use solutions.
What you’ll do
Assist with and resolve common IT issues through one-on-one interactions
Assist in managing physical assets (20-50lbs) and maintain precise inventory records
Troubleshoot a variety of first-level IT support issues on different platforms and programs
Answer questions and provide advice by phone, email or chat
Develop documentation for common issues
Collaborate across multiple teams and add input
Required qualifications:
A degree in computer science, engineering or mathematics or an equivalent level of experience
In-depth knowledge of common software and operating systems
Knowledge of computer hardware and peripherals
Preferred qualifications:
A valid driver's license and the ability to travel if needed
Not sure you meet every requirement? We encourage you to apply anyway.
You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.
We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women
Accessibility and accommodations
To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.
