Technical Analyst (Support Services)

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll help turn business needs into practical technology solutions by gathering and translating requirements into practical configurations. You’ll develop and improve tools and processes, support automation and keep systems running smoothly. With your technical curiosity and critical thinking skills, you’ll troubleshoot issues, work with modern cloud technologies including SaaS and PaaS, and use your understanding of system integration to deliver solutions that support FCC’s goals and make a meaningful impact for our customers.

What you’ll do

• Provide technical solutions that improve FCC’s business capabilities

• Develop new tools and processes

• Implement and support technology process automation

• Support, monitor and improve technologies and solutions

• Lead meetings with your team and stakeholders

• Offer direct support to internal end users

• Participation in after-hours on-call rotation is required

Required qualifications:

• A bachelor’s degree in information technology or computer science

• Minimum one year of related experience (or an equivalent combination of education and experience)

• Technical expertise and the ability to see parallels between consumer and enterprise applications of digital products and services

• Extensive knowledge of systems analysis, design concepts, and computing and software industry trends

• Valid driver’s licence

Preferred qualifications:

• Information Technology Infrastructure Library (ITIL) certification

• Mac certification

• Microsoft certification

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.