Manager, Loan Administration (Bilingual)

Closing Date (MM/DD/YYYY):

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Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

• Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs

• Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world

• Growth: Learning and development opportunities to help you thrive

• Hybrid work options

How you’ll make an impact

Leverage your expertise in strategic leadership, process improvement, and loan administration processes to strengthen FCC’s operations. Lead and help evolve a national centralized loan administration team integral to FCC’s lending process by advancing people, technology, and service standards, ensuring the Loan Administration Centre consistently delivers high-quality service and results. You are a collaborative leader with a strong enterprise mindset, skilled at translating business needs into efficient processes, clear technology requirements, and effective learning solutions. You foster excellence, build strong relationships, and drive successful change.

What you’ll do:

• Manage centralized national Loan Administration services

• Enhance operational risk management through the development and delivery of loan administration processes and training

• Lead change management for new and updated loan administration processes and technology, ensuring clear communication, training and adoption across FCC partners

• Lead a dynamic team of supervisors and senior technicians, providing clear direction and guidance

• Collaborate with other business units to build relationships that reinforce the LAC as a partner

• Manage performance objectives, monitor standards and quality control

• Contribute to the strategic direction of Loan Operation

What you’ll bring to the team

Required qualifications:

• A degree in business administration and at least six years of related experience (or equivalent combination of education and experience)

• Extensive experience building processes and defining technical solutions

• Leadership experience, including coaching, mentoring and developing team members to improve performance or achieve measurable results - and experience in managing change

• In-depth knowledge of loan processing policies, processes and procedures, and an understanding of financial services

• Proven change leadership, including implementing new or updated processes/technology and driving adoption across partners

• Strong stakeholder management skills, with the ability to influence and align cross-functional teams

• Continuous improvement mindset (process mapping, root-cause analysis, standardization) to improve service and reduce risk

• Clear communication and training facilitation skills to support consistent execution and a strong partner experience

• Advanced proficiency in both official languages (English and French)

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace - one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.