Jobillico

Sign in

This recruiter is online.

This is your chance to shine!

Apply Now
Extendicare Canada Inc.

Director of Care (Quality) - Full Time - Guildwood Villa

Extendicare Canada Inc.

Toronto, ON
  • To be discussed

  • 1 position to fill as soon as possible

Apply Now

Job Description

Role Description: Director of Care
This position is for our Extendicare Guildwood, Scarborough, Ontario.MissionAs the Director of Care, you will contribute to Extendicare’s purpose of Helping People Live Better by leading a high-performing team dedicated to ensuring all residents receive the care they need.The Director of Care (DOC) is a highly skilled and compassionate leader responsible for delivering exceptional, resident-centered care within a long-term care home. This role oversees all aspects of care operations, ensuring adherence to Extendicare standards, accreditation requirements, and provincial regulations.Leading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience. Building trusted relationships with residents and their families is essential to resident satisfaction and fulfilling our mission to provide people with the care they need, wherever they call home.Key Outcomes
  • Advocate for resident safety and continuous quality improvement in care delivery.
  • Achieve high resident and family engagement, as measured through experience survey results, by caring for each individual as we would our own family.
  • Consistently meet or exceed all quality and clinical indicators through effective execution of clinical programs.
  • Foster a positive culture and employee experience, increasing overall employee engagement year over year.
  • Ensure full regulatory compliance regarding resident care plans, organizational standards, policies, and procedures.

Key Responsibilities
  • Cultivate: Lead the resident care team, providing daily guidance and fostering a positive, collaborative, and accountable work environment that supports high performance and retention.
  • Train: Ensure all care staff receive the education required to perform their roles effectively and support ongoing professional development.
  • Financial Stewardship: Manage the care staffing model in alignment with Extendicare standards and legislated care hours. Assist with budget preparation and variance analysis for the nursing department.
  • Comply: Monitor and ensure adherence to healthcare regulations, licensing requirements, accreditation standards, and employment legislation, including timely investigations and action plans.
  • Risk Management: Identify and manage resident issues, mitigate clinical risks, and ensure prompt action on critical incidents in accordance with regulatory requirements.
  • Customer Service: Apply a customer service mindset by responding to feedback (complaints, recognition, suggestions) from residents, families, vendors, and team members with empathy and professionalism.
  • Resident Care: Oversee resident assessment and care planning processes, ensuring individualized care plans are aligned with resident preferences.
  • Collaborate: Work closely with the leadership team and liaise with care staff, residents, and families to optimize care delivery.
  • Improve: Implement quality improvement initiatives to enhance resident safety, wellness, and satisfaction.
  • Strategic Planning: Develop operational clinical and staffing plans aligned with home-level strategic priorities.
  • Community Partnership: Engage vendors on quality initiatives and training; collaborate with community health partners to enhance resident care.
  • Values Alignment: Uphold and promote the organization’s Mission, Vision, Values, and ethical standards.

Qualifications
  • Bachelor’s degree in Nursing (Master’s degree preferred).
  • Current, unrestricted Registered Nurse (RN) registration with the applicable provincial licensing body.
  • Minimum of 5 years of nursing experience, including at least 2 years in a leadership role within long-term care or a healthcare setting.
  • Strong knowledge of long-term care regulations, standards, and best practices.
  • Demonstrated leadership, communication, and interpersonal skills.
  • Proven ability to collaborate with interdisciplinary teams and build strong relationships.
  • Experience implementing quality improvement initiatives that drive positive resident outcomes.
  • Proficiency with electronic health record (EHR) systems and relevant technologies.

Core Competencies
  • Business Knowledge
  • Industry/Regulatory Knowledge
  • Program Administration
  • People Management
  • Customer Service
  • Priority Management

Attributes of an Effective Leader
  • Strategy Development: Understands organizational strategy and sets priorities to achieve goals.
  • Self-Motivated & Results-Driven: Takes ownership and accountability for delivering high-quality, timely, and cost-effective results.
  • Collaboration: Builds a collaborative team environment and effectively influences others.
  • Effective Communication: Actively listens, values diverse perspectives, and communicates with respect.
  • Problem Solving: Proactively identifies and resolves issues beyond defined role responsibilities.
  • Builds High-Performing Teams: Develops team capability through coaching, feedback, and continuous learning.
  • Data Analytics & Continuous Improvement: Uses data to measure performance and drive improvement initiatives.

What Extendicare OffersAt Extendicare, we believe teamwork creates an environment where everyone can reach their full potential. We value each employee, support equal opportunities for growth, and recognize achievements.As a valued team member, you can expect:
  • Continuous mentorship and support for lifelong learning
  • Opportunities for advancement and career growth
  • A rewarding and meaningful work experience
  • Employee Family Assistance Program
  • Comprehensive benefits package

About ExtendicareExtendicare is a leading provider of care and services for seniors across Canada. Through a network of 123 owned and operated long-term care homes and home healthcare services supporting more than 10,000 patients annually, we deliver care wherever people call home. Our team of 22,000 dedicated professionals is united by a commitment to quality care and a vision of ensuring all Canadians have access to the support they need to live their best lives.
#ExtendicareOntCentralSouth

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment - every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.

Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

R33531

Apply Now

More similar jobs like "Director of Care (Quality) - Full Time - Guildwood Villa"

See more similar jobs

Search more jobs

We create the perfect match

Jobillico displays the best jobs that fit your profile.

Upload your resume

job seekers also viewed.

See more >

Send by email

You must fill in all of the fields

(Please use the semicolon as email separator.)