ERP Analyst

Purpose of the function

Reporting to the IS Project Manager, the ERP Analyst will work closely with the IS and IT team. He/she will collaborate with cross-functional teams to drive key business initiatives by improving business processes within a standard project management methodology. The candidate will be expected to provide a variety of technical and analytical services to customers at all sites (Canada, USA, Mexico) and play a support role to users of IT systems.

More specifically, the person sought will be called upon to :

• Lead the review, optimization and documentation of business processes
• Conduct quantitative analysis and modeling to support operational decisions;
• Proactively monitor, identify and resolve critical business issues and risks;
• Actively participate in various problem-solving workshops to meet customer expectations;
• Implement both quick wins and long-term solutions;
• Provide user training ;
• Managing change when implementing new products ;
• Support UX migration efforts by configuring and customizing Plex screens, roles and navigation;
• In collaboration with the project manager, participate in the review of business processes and develop optimization strategies;
• Develop and maintain documentation and metrics to improve operational efficiency;
• Participate in major projects such as the activation of new modules with our ERP and the standardization of processes;
• Build/improve/dynamize evolving operational processes between several functions;
• Work with ERP system users and managers to determine the appropriate/optimized system configuration;
• Research, identify, develop, test and implement changes to improve the ERP system and business processes;
• Deploy industry best practices to improve Exo-s efficiency through our ERP modules;
• Respond to level 2 user requests for the ERP system via a ticketing system;