This recruiter is online.

This is your chance to shine!

Apply Now
Excel personnel inc.

high call volume agent

Saint-Laurent,QC
  • 22.00 $ per hour
  • 37.50 h - Full time

  • Permanent job

  • Day

  • Position to fill on October 1st, 2025

Are you a positive, attentive, and customer-focused individual?

Join our client’s team in Saint-Laurent and contribute to delivering outstanding customer experiences in a dynamic and collaborative environment.

Main Responsibilities:
  • Respond promptly to customer inquiries via email and live chat

  • Resolve issues proactively and suggest appropriate solutionsFollow up carefully on every customer interaction

  • Provide clear information about products, promotions, and return/exchange policiesSupport continuous improvement of service practice


What We Offer:
  • Two weeks of training (day schedule: 9:00 a.m. to 5:00 p.m.)

  • 2 years of experience in a calling center ( high call volume)
  • Flexible shifts (day and evening) after training

  • 1 day of remote work per week (after training)

  • A stimulating environment focused on service quality

  • Easily accessible location by public transportation

How to Apply:

Send your application to mmachia@excel-personnel.ca or contact us at 514-931-4251 ext. 212

Please mention reference number MMMDY080925 and ask for Mike

Thanks


Work environment

Work environmentsExcel personnel inc.0
Work environmentsExcel personnel inc.1
Work environmentsExcel personnel inc.2
Work environmentsExcel personnel inc.3

Requested skills

  • DEC or equivalent diploma

  • Perfectly bilingual (French and English – written and spoken) to assit all the clients in Canada

  • Minimum 2 years of experience in  calling center is mandatory

  • Excellent communication and writing skills

  • Strong analytical thinking, empathy, and clarity in communication

  • Comfortable with digital tools and technology

  • Experience in retail or e-commerce customer service is an asset


Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

undetermined

Spoken languages

undetermined

Internal reference No.

MMMDY080925