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Excel personnel inc.

Customer Service Agent and support

Saint-Laurent,QC
  • 22.00 $ per hour
  • 37.50 h

  • Permanent job

  • Day

  • 3 positions to fill as soon as possible

Are you a positive, attentive, and customer-focused individual?

Join our client’s team in Saint-Laurent and contribute to delivering outstanding customer experiences in a dynamic and collaborative environment.

Main Responsibilities:
  • Respond promptly to customer inquiries via email and live chat

  • Resolve issues proactively and suggest appropriate solutionsFollow up carefully on every customer interaction

  • Provide clear information about products, promotions, and return/exchange policiesSupport continuous improvement of service practice


What We Offer:
  • Two weeks of training (day schedule: 9:00 a.m. to 5:00 p.m.)

  • Flexible shifts (day and evening) after training

  • 1 day of remote work per week (after training)

  • A stimulating environment focused on service quality

  • Easily accessible location by public transportation

How to Apply:

Send your application to mmachia@excel-personnel.ca or contact us at 514-931-4251 ext. 212

Please mention reference number MMMDY030725 and ask for Mike

Thanks


Work environment

Work environmentsExcel personnel inc.0
Work environmentsExcel personnel inc.1
Work environmentsExcel personnel inc.2
Work environmentsExcel personnel inc.3

Requested skills

Requirements:
  • DEC or equivalent diploma

  • Perfectly bilingual (French and English – written and spoken)

  • Minimum 1 year of experience in customer service (call center is a plus)

  • Excellent communication and writing skills

  • Strong analytical thinking, empathy, and clarity in communication

  • Comfortable with digital tools and technology

  • Experience in retail or e-commerce customer service is an asset


Requirements

Level of education

undetermined

Diploma

undetermined

Work experience (years)

undetermined

Written languages

Fr : Advanced

En : Advanced

Spoken languages

Fr : Advanced

En : Advanced

Internal reference No.

MMMDY030725